Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Theresa Bronson

Theresa Bronson

Savannah

Summary

Focused Human Services Specialist proudly offering many years of experience assessing information to determine client eligibility for resources and services. Flexible professional properly conveys all details to clients. Skilled and smart and consistently stays calm in stressful environments.

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs.

Overview

9
9
years of professional experience

Work History

TRUCK DRIVER

J B Hunt Transportation
Lowell, AR
03.2024 - Current
  • Operate tractor with automatic transmission for transporting 53' trailers
  • Developed efficient regional transportation routes
  • Demonstrated expertise in intermodal operations
  • Achieved certification for Hazmat and Tanker (X) endorsements
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.

TRUCK DRIVER

Swift Transportation
Phoenix, AZ
03.2022 - 03.2024
  • Transport 53' trailers using automatic transmission tractor
  • Delivered goods across various states with timely arrivals
  • Proficient in handling temperature-controlled and non-temperature-controlled freight
  • Hazmat and Tanker (X) endorsement.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.

CUSTOMER SERVICE REP

Charter Comm.
Greensboro, NC
08.2020 - 02.2022
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

PROGRAM MANAGER

Catholic Charities Newark
Newark, NJ
05.2019 - 06.2020
  • Organized job assignments, monitored, and appraised results
  • Schedules monthly reports and records for agency, county and state
  • Develops activities while promoting economic self-sufficiency
  • Schedule and conduct staff meetings, staff supervision
  • Implementing staff trainings to promote improvement and growth in staff performance, implements progressive discipline with staff when necessary
  • Conducts intakes, complete assessments, to identify client's strengths and barriers, provides referrals (e.g., LSNJ, BHI/SAI, community agencies), and develops ISP's
  • Provides client advocacy when necessary
  • Ensured program compliance by meeting County (WFNJ) and NJ State (DFD) contract standards
  • Reduce the dependency on welfare by promoting economic self-sufficiency for individuals and families who have received welfare benefits for more than 48 Months
  • Provide intensive case management services to families and individuals (TANF and GA) participating in Work First NJ

INPATIENT COUNSELOR

NET Centers
Philadelphia, PA
07.2018 - 04.2019
  • Provide individual and group therapy to clients in recovery from alcohol and chemical dependency
  • Using counseling techniques of CBT, REBТ, МІ and Behavior Modification
  • Prepare treatment plans, case management services also provided

UNIT SUPERVISOR

Geo Group
Kearny, NJ
08.2015 - 07.2018
  • Provide supervision, conduct staff meetings, and perform clinical chart audits Be responsible for assisting the Unit Manager in keeping the unit compliant and safe
  • To provide structure and guidance for the residents of the unit while promoting independence using the Therapeutic Community method
  • Provide treatment therapy to residents using Cognitive behavioral therapy and Rational emotive behavioral therapy
  • Use group and individual therapy to promote cognitive, emotional, and behavioral change

Education

Master of Science - Counseling Psychology

FELICIAN UNIVERSITY

BA Arts & Sciences - Psychology

FELICIAN UNIVERSITY

Skills

  • Supervisory Leadership
  • Commercial Driving License Expertise
  • Relationship-Focused Account Management
  • Service-Oriented Communication
  • Document Management
  • Client Advocacy
  • Program Planning
  • Needs Assessment
  • Referral Coordination
  • Individualized counseling
  • Performance Tracking
  • Community Outreach
  • Group Therapy
  • Crisis Intervention
  • Data Entry and Analysis
  • Staff Management
  • Conflict Resolution
  • Problem-Solving
  • Community Resources
  • Emotional awareness
  • Treatment Planning
  • Email and Telephone Etiquette
  • Staff education and training
  • Decision-Making
  • Progress Evaluations
  • Case Documentation
  • Documentation proficiency
  • Client empowerment
  • Organization and Multitasking
  • Relationship Building
  • Positive Attitude

References

References available upon request.

Timeline

TRUCK DRIVER

J B Hunt Transportation
03.2024 - Current

TRUCK DRIVER

Swift Transportation
03.2022 - 03.2024

CUSTOMER SERVICE REP

Charter Comm.
08.2020 - 02.2022

PROGRAM MANAGER

Catholic Charities Newark
05.2019 - 06.2020

INPATIENT COUNSELOR

NET Centers
07.2018 - 04.2019

UNIT SUPERVISOR

Geo Group
08.2015 - 07.2018

Master of Science - Counseling Psychology

FELICIAN UNIVERSITY

BA Arts & Sciences - Psychology

FELICIAN UNIVERSITY

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Theresa Bronson