Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Brunner

Aurora,Colorado

Summary

With a proven track record at UPS, I excel in enhancing operational efficiency and team productivity through expert package handling and dynamic leadership. Skilled in warehouse safety and problem-solving, I significantly reduce damage rates and foster a positive work environment, ensuring compliance with OSHA standards and driving performance improvements.

Overview

33
33
years of professional experience

Work History

Package Handler

Fed Ex Ground
05.2023 - 03.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Part Time Supervisor /Packaging Handling

UPS
01.1999 - 05.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.

Sales Associate

Sears
04.1997 - 11.1998
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Retail Assistant Manager

Foxmoore
06.1991 - 05.1996
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Education

High School Diploma -

Northglenn High School
Northglenn, CO
05.1990

Skills

  • Heavy Lifting
  • Warehouse Safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Truck loading and unloading
  • Packing boxes
  • Workplace Cleanliness
  • Sorting Packages
  • Label Reading
  • OSHA compliant
  • Problem-Solving
  • Attention to Detail

Timeline

Package Handler

Fed Ex Ground
05.2023 - 03.2024

Part Time Supervisor /Packaging Handling

UPS
01.1999 - 05.2023

Sales Associate

Sears
04.1997 - 11.1998

Retail Assistant Manager

Foxmoore
06.1991 - 05.1996

High School Diploma -

Northglenn High School

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Theresa Brunner