Theresa Buck
Howell,MI
Summary
Experienced Payment Support Representative specializing in high-volume data analysis and operational efficiency. Skilled in SQL reporting, electronic payee conversion, and cross-departmental collaboration. Committed to improving payment processing accuracy and delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Payment Support Rep IV
Jack Henry & Associates
Elizabethtown, Kentucky
11.2014 - Current
- Process and analyze high-volume Excel spreadsheets, exceeding 1,000 lines per hour, to enhance payment processing efficiency.
- Prepare and maintain Financial Institution conversion files, ensuring timely completion and data accuracy.
- Perform updates of Financial Institution and Merchant names/addresses via SQL for accuracy in billing systems.
- Utilized SQL to update and maintain billing system accuracy, supporting seamless payment operations.
- Provided expert-level operational support for bill pay products, enhancing customer satisfaction.
- Managed AVID processes, facilitating prompt and effective communication with internal and external partners.
Hospital Liaison
Dasco Home Medical Equipment
Louisville, KY
02.2014 - 11.2014
- Delivered medical equipment to patients during hospital discharges, ensuring accuracy and timeliness.
- Built strong professional relationships with Nurse Managers and clinical staff.
- Processed supply orders and maintained product availability based on patient needs.
- Coordinated delivery logistics to support continuity of care.
Front Desk Receptionist
Dr. David J Zoeller
Elizabethtown, Kentucky
10.2010 - 02.2014
- Managed patients check-in/out processes with accuracy and professionalism.
- Answered multi-line phone system, scheduled appointments, verifies insurance, and collected copays.
- Ensured accurate ICD-9 coding for billing and insurance claims.
- Organized and maintained patient charts and medical records.
- Scheduled external tests and coordinated patient care with outside facilities.
Education
Associate of Applied Science - Office Management
Elizabethtown Community And Technical College
Elizabethtown, KY12-1995
Skills
- SQL reporting and maintenance
- Advanced Excel functions
- Payment and electronic payee conversion with ACH and bill payment expertise
- Problem-solving
- Data analysis
- Compliance control
- Cross-department collaboration
- Customer service excellence
- Time management
- Communication skills
Timeline
Payment Support Rep IV
Jack Henry & Associates
11.2014 - Current
Hospital Liaison
Dasco Home Medical Equipment
02.2014 - 11.2014
Front Desk Receptionist
Dr. David J Zoeller
10.2010 - 02.2014
Associate of Applied Science - Office Management
Elizabethtown Community And Technical College