Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Buralli

Broomfield,CO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience

Work History

Director, Data Client Services

Epsilon
10.2009 - Current
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Manager, Data Client Services

Epsilon
06.1999 - 10.2009
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Client Services Technician

Epsilon
06.1999 - 09.2009
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.

Education

Bachelor of Science - Business Management

Regis University
Denver, CO
05.2008

Skills

  • Cross-Departmental Teamwork
  • Dependable and Responsible
  • Flexible Schedule
  • Computer Skills
  • Decision-Making
  • Active Listening
  • Prioritizing Situations
  • Works Well Under Pressure
  • Attention to Detail
  • Multitasking
  • Supervision and leadership
  • Interpersonal Communication

Timeline

Director, Data Client Services

Epsilon
10.2009 - Current

Manager, Data Client Services

Epsilon
06.1999 - 10.2009

Client Services Technician

Epsilon
06.1999 - 09.2009

Bachelor of Science - Business Management

Regis University

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Theresa Buralli