Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

THERESA BURKHOLDER

Las Vegas

Summary

Dynamic and results-driven Customer Service Representative with over 20 years of experience in fast-paced environments, skilled in resolving customer inquiries efficiently while maintaining a positive demeanor.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

TTEC
01.2025 - 03.2025
  • Provided exceptional customer service in a high-volume retail environment, resolving inquiries and complaints efficiently
  • Utilized CRM software to manage customer interactions, ensuring accurate data entry and follow-up
  • De-escalated customer issues through effective communication and problem-solving techniques, resulting in increased customer satisfaction

Representative

Founder
10.2024 - 12.2024
  • Customer Service Associate with 20 years of experience in handling client inquiries and resolving issues efficiently

Customer Service Representative

Caesar's Sports book
06.2021 - 12.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
  • Managed high call volumes while maintaining a professional demeanor and delivering effective solutions

Credit Representative II

Sprint
08.2014 - 09.2020
  • Resolved customer inquiries and disputes regarding billing and credit issues through effective communication and problem-solving skills
  • Conducted credit analyses and assessments to evaluate customer creditworthiness and recommend appropriate credit limits

Customer Service Representative

Sprint
06.2008 - 08.2013
  • Handled a high volume of inbound calls, providing accurate information and troubleshooting assistance
  • Collaborated with team members to improve service processes and enhance customer experience
  • Maintained detailed records of customer interactions and transactions to ensure follow-up and resolution
  • Trained new staff on customer service protocols and best practices, fostering a supportive team environment

Education

Medical Office Management -

US Career Institute
03.2025

Skills

  • Effective communication
  • Active listening
  • Problem-solving
  • Empathy
  • Conflict resolution
  • Adaptability
  • Time management
  • Attention to detail
  • Team collaboration
  • Customer relationship management

LANGUAGES

English | Native

Timeline

Customer Service Representative

TTEC
01.2025 - 03.2025

Representative

Founder
10.2024 - 12.2024

Customer Service Representative

Caesar's Sports book
06.2021 - 12.2022

Credit Representative II

Sprint
08.2014 - 09.2020

Customer Service Representative

Sprint
06.2008 - 08.2013

Medical Office Management -

US Career Institute

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