THERESA BUSBY
Summary
Experienced in office administration, overseeing daily operations, ensuring seamless workflows. Utilizing strong organizational and leadership skills to maintain efficiency and enhance team productivity. Proficient in office software, scheduling, and resource allocation, driving operational success.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Mechanical Test & Balance
- Manage a staff of 7 HVAC technicians and 2 office staff
- Other duties include answering phones, schedule technicians, validate reports and findings on testing HVAC systems
- Hire and train office staff
- Work with Excel daily along with Word documents and Outlook
Office Manager
Merry Maids
- Hire, train and manage a cleaning staff of 20+ employees at any given time
- Provide customers with in-home proposals, in-home inspections, follow-up phone calls and emails to ensure satisfaction of the customers while maintaining a 30% or higher growth for 3 consecutive years
Retail Store Manager
Crown Shoes
- Hire, train and manage a staff of 25 employees
- Continue to teach and maintain knowledge of the shoe industry while maintaining the day-to-day responsibilities of a Store Manager
- Assist in the remodel, hiring and training of new locations opening in the MN, SD and ND territories
OS&D Clerk
XPO Logistics
03.2023 - 11.2024
- Streamlined communication with carriers, ensuring prompt resolution of OS&D matters to minimize delays.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Managed relationships with key stakeholders such as vendors, carriers, warehouse staff, and customers involved in the handling of any given OS&D issue.
- Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
- Increased shipment efficiency by verifying product counts, weights, and dimensions before pick-up or delivery.
- Expedited issue resolutions with carriers through effective negotiation and claim settlement practices.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Representative
Estes Express
03.2010 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZSkills
- OS&D management
- Data analysis
- Record keeping
- Inventory control
- Conflict resolution
- Scheduling coordination
- Time management
Timeline
OS&D Clerk
XPO Logistics
03.2023 - 11.2024
Customer Service Representative
Estes Express
03.2010 - 10.2021
Office Manager
Mechanical Test & Balance
Office Manager
Merry Maids
Retail Store Manager
Crown Shoes
Associate of Arts - Business Management
University of Phoenix
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