Theresa Bustamante
Hitchcock,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Case Manager
Golden Rule Services, Inc.
08.2015 - Current
- Ensure the provision of of IDD Waiver Services for HCS in compliance with all program and regulatory requirements
- Develop, implement, and monitor individual plan of care
- Maintain complete and accurate records
- Provide individualized training to direct care staff.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Office Manager
Golden Rule Services, Inc.
05.2006 - 10.2014
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Education
College of the Mainland
Skills
MS Office
undefinedTimeline
Case Manager
Golden Rule Services, Inc.
08.2015 - Current
Office Manager
Golden Rule Services, Inc.
05.2006 - 10.2014
College of the Mainland
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