Theresa Bustamante
Hitchcock,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Case Manager
Golden Rule Services, Inc.
Texas City, TX
08.2015 - Current
- Ensure the provision of of IDD Waiver Services for HCS in compliance with all program and regulatory requirements
- Develop, implement, and monitor individual plan of care
- Maintain complete and accurate records
- Provide individualized training to direct care staff.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Office Manager
Golden Rule Services, Inc.
Pearland, TX
05.2006 - 10.2014
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Education
College of the Mainland
Skills
MS Office
Quality Program Protocols
Professionalism
Customer Service
Staff education and training
Time Management
Clerical Support
Data Entry
Records Maintenance
Organizational Skills
Relationship Building
Quality Assurance Controls
Care Coordination
Staff Management
Written and verbal communication
Timeline
Case Manager
Golden Rule Services, Inc.
08.2015 - Current
Office Manager
Golden Rule Services, Inc.
05.2006 - 10.2014
College of the Mainland