THERESA CAPOZZA
Liverpool,NY
Summary
Organized and dedicated Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Receptionist
Anoplate Corporation
05.2022 - Current
- Greet and welcome guests as soon as they arrive at the office, and direct visitors to the appropriate person and office and maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Maintained daily invoicing operations, handling an average of 100 invoices per day. Proactively communicated with appropriate individuals to rectify any rejected invoices.
- Managed the updating of customer address files in AANGES and Sage
- Performed daily scans on all shop travelers, vendor invoices and corrected certifications to verify proper documentation
- Created and implemented streamlined system for organizing and archiving 500+ documents
- Managed the process of labeling and distributing monthly employee birthday cards.
- Provided support to the purchasing team by accurately entering orders and scanning associated documents.
- Received, sorted, and distributed daily mail and deliveries.
- Ensured proper functioning of office equipment, tracked inventory levels and maintained accurate expense records.
- Provided accurate and up-to-date telephone listings and mailbox management
- Coordinated with the team to plan and execute Anoplate's children Christmas parties while also participating in other corporate events.
Public Safety Officer
Allied Universal
01.2015 - Current
- Conducted vehicle patrols of assigned locations and performed foot patrols of interior and exterior areas
- Provide escorts inside and outside of the property
- Observe and report suspicious activities and persons
- Wrote detailed narrative reports and maintained daily activity reports (DARS).
- Ensured compliance with rules, regulations, policies, procedures and demonstrated prompt response to emergency situations necessitating security support.
Security Officer
Carrier Dome - Syracuse, NY
08.2009 - Current
- Provides access control, crowd management and ensures the venue is safe for guests to include using a wand to scan for all prohibited items before guest enter the facility
- Giving guest's directions or other venue information that is requested
- Acts upon all comments/complaints in a prompt and friendly manner and ensures a safe and fun environment for all guests, staff and performers.
Customer Service Representative
American Granby
01.2021 - 04.2022
- Answer all phone calls during the day while maintaining a positive, empathetic, and professional attitude toward customers at all times
- Provided prompt assistance to customers inquiring about our products or the status of their orders
- Access electronic and paper catalogs system to look up product information and availability
- Provide quick resolution to the any shortages, overages or product that has not been delivered in a timely manner.
- Expertly handled challenging circumstances, successfully mitigating conflicts and maintaining professionalism in high-pressure environments.
Tradeshow Coordinator and Customer Support
Intersurgical
02.2017 - 01.2021
- Managed selection of trade show space, coordinated with service providers and hotels, tracked expenses, updated records, prepared vendor invoices, and ensured timely arrival of trade show materials while meeting all deadlines.
- Ensured effective communication among team members by providing comprehensive show-related information such as schedules, logistical instructions, and setup/dismantle procedures.
- Managed and updated inventory database for all marketing assets such as booths, graphics, supplies, and training heads
- Aided the customer support team in handling purchase orders, resolving billing issues and promptly responding to all customer queries by phone or electronic communication.
Secretary/Radiation Officer
Atlantic Testing Laboratories
05.2010 - 02.2017
- Provide secretarial support to the managers and employees of the office to include sorting and distributed incoming communication data, including faxes, letters and emails and interacting with vendors and visitors
- Format and type reports from handwritten drafts and electronically sends them to the client to include preparing the weekly progress report
- Answered and transferred calls to appropriate staff members to include taking detail messages
- Coordinated luncheons for meetings and arranged hotel accommodations
- Call potential new employees to set up interviews and trained new secretarial support
- Responsible for the upkeep and cleaning of nuclear gauges in the office.
Education
Skills
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Multi-line telephone operation
- Service-oriented mindset
- Attention to Detail
- Confidentiality handling
- Verbal Communication
- Inventory Management
- Document Scanning
- Multi-Line Phone Systems
- Spreadsheet tracking
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of automation of invoices.
Relevanttraining
- Worker Safety and OSHA Compliance
- Management Skills for the New Or Prospective Manager
- The Essentials of Excellent Customer Service
- How to be a Better Trainer
- The Women's Conference
- How to Develop and Deliver Powerful Employee Orientation Programs
- EEOC Technical Assistance Program
- Management Skills for Secretaries, Administrative Assistants, and Support Staff
- How to Manage Multiple Projects, Meet Deadlines and Achieve Objectives
- Successful Communication Skills for Women
- Radiation Officer
Timeline
Receptionist
Anoplate Corporation
05.2022 - Current
Customer Service Representative
American Granby
01.2021 - 04.2022
Tradeshow Coordinator and Customer Support
Intersurgical
02.2017 - 01.2021
Public Safety Officer
Allied Universal
01.2015 - Current
Secretary/Radiation Officer
Atlantic Testing Laboratories
05.2010 - 02.2017
Security Officer
Carrier Dome - Syracuse, NY
08.2009 - Current
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