THERESA C.
Livermore,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Regional Purchasing Agent
Brightview Landscape Development
Pleasanton , CA
01.2020 - Current
- Responsible for negotiating prices and procuring materials for future projects for West Coast Region
- Resolving inbound calls, text & emails from clients, field, vendors, and accounting
- Coordinate with suppliers on commodity delivery, shortages, spares, and coverage issues
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Operations Manager
Lowe's Home Improvement Center
Dublin , CA
08.2017 - 12.2019
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand
- Resolving complex/challenging remote solutions
- Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store, online experience
- At times, the Operations Assistant Store Manager is expected to provide full leadership over the store
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Supervisor
Lowe's Home Improvement
Dublin , CA
01.2010 - 01.2016
- Responsible for overseeing the daily activities of associates of Customer Service, Administrative, Delivery, Shipping/Receiving, Freight Team and Installs Teams as training, mentoring, and coaching employees
- Ensured inventory levels are adequate to support sales through personal review, intervention, and frequent communication with management
- Responsible for compliance and timely execution of all Lowe’s merchandising programs to include planograms, end caps, register checkouts, store front, online store and seasonal areas
- Ability to process merchandise information through store computer system, POS register system and complete all required paperwork per policy, Buy Online and Pick Up Instore
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Retail Sales Specialist
Lowe's Home Improvements
Livermore , CA
08.2002 - 01.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Handled in-store purchase payment processing with cash and credit cards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Robert T. Elliott High School
2005
Skills
- Adaptability Excel Building relationship
- Client Communication
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Customer Inquiry Response
- Cash Register Operations
- Answering Customer Questions
- Inquiry Requests
- Correcting Discrepancies
- Team-Oriented and Cooperative
- Administrative and Office Support
- Customer Loyalty
- Clerical Support
- Issue and Complaint Resolution
- Customer Service Process Improvement
- Efficient and Detail-Oriented
- Self-Motivated
Timeline
Regional Purchasing Agent
Brightview Landscape Development
01.2020 - Current
Operations Manager
Lowe's Home Improvement Center
08.2017 - 12.2019
Supervisor
Lowe's Home Improvement
01.2010 - 01.2016
Retail Sales Specialist
Lowe's Home Improvements
08.2002 - 01.2016
High School Diploma -
Robert T. Elliott High School
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