THERESA CARRILLO
Rio Rancho,New Mexico
Summary
An outstanding worker with four years of sales experience, three years of administrative assistant and more than twenty years of dentistry experience. Seeking a demanding leadership role that encompasses day-to-day operations and has room for expansion and ongoing success. Capable of preventing and resolving corporate problems through critical thought and technical expertise. Emphasizes the development of relationships with customers and subordinates through good communication skills. dependable, trustworthy, and highly motivated to increase the profitability of the employer.
Dedicated Senior Administrator Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
23
23
years of professional experience
Work History
SENIOR ADMINISTRATIVE ASSISTANT
Sandoval County Detention Center
06.2022 - Current
- Specialized technical/administrative knowledge office support
- Performing and/or coordinating administrative support functions
- Liaison with regard to programs, policies, procedures
- Coordinating department budget, budget reporting, coordinating purchasing and financial issues and contracts
- Taking the lead role on assigned projects
- Coordinating communications with other County Departments and outside agencies
- Coordinating department status reports
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
BUSINESS DEVELOPMENT
SmartCARE Facility Services
11.2021 - 04.2022
- Be knowledgeable about the product
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships
BUSINESS ADMINISTRATOR
Heartland Dental
06.2021 - 11.2021
- Answer phones and schedule/confirm appointments.
- Check insurance eligibility claim status and follow up on payment status.
- Treatment coordinator, educate patients of treatments for given diagnosis, discuss payment options.
- Assist Office Manager/treating dentist with production.
- Assist with the checkout process with each patient by reviewing charts and ensure all information is properly documented.
CARETAKER
El Mirador
05.2021 - 06.2021
- Developing a Care Plan
- Assistance with Mobility and Transferring
- Assistance with Nutrition: Preparing Meals, Grocery Shopping, and Eating
- Helping with Personal Hygiene: Oral Care, Bathing, and Toileting
- Help with Dressing and Grooming
DENTAL PATIENT COORDINATOR
Dr. Martin Goebbel
06.2020 - 05.2021
- Answer phones and schedule/confirm appointments.
- Check insurance eligibility claim status and follow up on payment status.
- Treatment coordinator, educate patients of treatments for given diagnosis, discuss payment options.
- Assist Office Manager/treating dentist with production.
- Assist with the checkout process with each patient by reviewing charts and ensure all information is properly documented.
DENTAL ASSISTANT / FRONT DESK
Self-Employed Temp. Services
06.2014 - 05.2020
- Outlining dental options for clients.
- Organized, systematic, with good follow-through.
- Providing payment plans and understanding of treatment.
- OSHA, HIPPA Compliance
TREATMENT COORDINATOR/ FRONT DESK
Dr. Tamara Coffman
05.2018 - 01.2019
- Outlining dental options for clients.
- Organized, systematic, with good follow-through.
- Providing payment plans and understanding of treatment.
- OSHA, HIPPA Compliance
DENTAL ASSISTANT/ FRONT DESK (Temp)
Dr. Chelsea Gonzales
06.2014 - 09.2017
- Develop personal dental clients to fill as needed as an assistant and front desk on a temporary basis.
- Reliable, efficient, with great customer service.
- Exemplary communication with staff, dentist, and patients.
- OSHA, HIPPA Compliance.
REGIONAL REPRESENTATIVE NM TERRITORY
General Acrylics Inc.
04.2010 - 06.2014
- Ability to communicate with C-level leadership and establish long term relationships.
- Identifying prospects accounts and new business.
- Sales of running track, tennis court surfaces and synthetic turf.
- Developing accounts with new school districts, higher education, municipalities and counties in territory.
- Cold calling and meeting with superintendents and other decision-makers to determine the most effective sports surface.
DENTAL ASSISTANT/ SUPERVISOR
Dr. JD Halle
05.2002 - 04.2010
- Offered excellent clinical and customer relations skills within high-volume dental practice.
- Displayed knowledgeable skills during dental procedures, earning consistent praise from patients and employers.
- Interact and effectively communicate with dentist and staff members from diverse backgrounds, highlighting teamwork and problem solving to build an excellent working relationship.
Education
Bachelor of Science - Business Management
National American University
Albuquerque, New Mexico06.2017
Certificate - Dental Assistant
Pima Medical Institute
Albuquerque, New Mexico02.1987
Skills
- Relationship development
- Customer service
- Planning
- B2B marketing
- Attention to detail
- Conflict resolution
- Handling pressure
- Time management
- Self confidence
- Motivation
- Effective communication
- Positive attitude
- Teamwork
- Flexibility
- Budget coordination
- Financial reporting
Timeline
SENIOR ADMINISTRATIVE ASSISTANT
Sandoval County Detention Center
06.2022 - Current
BUSINESS DEVELOPMENT
SmartCARE Facility Services
11.2021 - 04.2022
BUSINESS ADMINISTRATOR
Heartland Dental
06.2021 - 11.2021
CARETAKER
El Mirador
05.2021 - 06.2021
DENTAL PATIENT COORDINATOR
Dr. Martin Goebbel
06.2020 - 05.2021
TREATMENT COORDINATOR/ FRONT DESK
Dr. Tamara Coffman
05.2018 - 01.2019
DENTAL ASSISTANT / FRONT DESK
Self-Employed Temp. Services
06.2014 - 05.2020
DENTAL ASSISTANT/ FRONT DESK (Temp)
Dr. Chelsea Gonzales
06.2014 - 09.2017
REGIONAL REPRESENTATIVE NM TERRITORY
General Acrylics Inc.
04.2010 - 06.2014
DENTAL ASSISTANT/ SUPERVISOR
Dr. JD Halle
05.2002 - 04.2010
Certificate - Dental Assistant
Pima Medical Institute
Bachelor of Science - Business Management
National American University
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