Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA CARRINGTON

8805 East 12th Avenue,Apt. 119,CO

Summary

Productive Call Center Representative with 20 years of experience building rapport with clients and providing quality support. Ability to answer large volume of customer calls and resolving customer complaints.. Detailed Client Service Associate known for having great organizational skills. Able to work with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Call Center Representative

REVENUE ENTERPRISES
Aurora, CO
05.2019 - 09.2021
  • Responsible for calling accounts for Presbyterian Healthcare. Albuquerque Ambulance to set up payments plans or update insurance information.
  • Met metrics setup for at least 50 contacts per day.
  • Recall accounts from collections by having them pay in full, setup a payment plan, or bill to insurance if not out of timely filing.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Medical Records Specialist

Veterans Administration
Denver, CO
03.2019 - 11.2019
  • Contacted providers to verify that the veteran was seen and sent a fax request for medical records,
  • Sent daily updates to supervisors regarding excel spreadsheet that were worked on for various medical departments.
  • Trained new employees on the process of contacting providers and requesting medical records.
  • Reviewed medical records to ensure accuracy and completeness.
  • Collected, filed, scanned, and retrieved confidential patient information.

Customer Service Representative

REVENTICS
Denver, CO
03.2017 - 03.2019
  • Updated insurance and demographics in medical software system.
  • Completed medical records for auto insurance companies in Optum.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associate of Applied Science - Medical

Everest College
Thornton, CO

Skills

  • Call center operations
  • Providing customer support
  • Payment processing
  • Customer communications
  • Call documentation skills
  • Professional telephone voice
  • Communicating with clients
  • Account updating

Timeline

Call Center Representative

REVENUE ENTERPRISES
05.2019 - 09.2021

Medical Records Specialist

Veterans Administration
03.2019 - 11.2019

Customer Service Representative

REVENTICS
03.2017 - 03.2019

Associate of Applied Science - Medical

Everest College
THERESA CARRINGTON