Summary
Overview
Work History
Skills
Timeline
Generic

Theresa Cassell

Orange Park

Summary

Dynamic office manager with a proven track record at Safety Clamps, excelling in customer service and team leadership. Expert in maintaining accurate records and optimizing office operations, ensuring efficiency and satisfaction. Recognized for attention to detail and problem-solving abilities, driving improvements in workflow and enhancing overall productivity.

Overview

36
36
years of professional experience

Work History

Office Manger

Safety Clamps
Jacksonville
07.2021 - Current
  • Generated reports and created work tickets for accurate record-keeping.
  • Maintained office supplies inventory, checking stock levels and placing orders as needed.
  • Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
  • Coordinated mailings by sorting mail and preparing packages for courier or postal service.
  • Greeted visitors professionally, responding to inquiries and directing them appropriately.
  • Answered customer questions regarding company products and services to enhance satisfaction.
  • Managed incoming calls, providing information or transferring callers as necessary.
  • Responded to phone calls and emails, ensuring effective business correspondence.

SENIOR BRANCH ADMINISTRATOR

SAFETY-KLEEN
01.2008 - 01.2019
  • Verified sales and hazardous waste documents completed by sales and service representatives.
  • Confirmed proper completion of facility operating log and manifests.
  • Managed proper maintenance of accounts receivable and branch bank deposits.
  • Maintained branch database to ensure all personnel documents were up to date as required by Safety-Kleen and applicable government agencies.
  • Coordinated personnel requirements such as DOT and employee physicals.
  • Maintained customer service and collection procedures.

SUPERVISOR

WORLD MARKET
01.2003 - 01.2008
  • Assisted the General Manager and Lead Supervisor in daily store operations.
  • Led store team to execute daily tasks.
  • Supervised new and existing cashiers verifying the accuracy of prices and customer transactions.
  • Replenished stock and merchandised products according to company visual standards and schematics.
  • Inventoried stock and reordered when inventory dropped below the specified level.
  • Maintained the stockroom and sales floor organization compliant with company standards.
  • Oversaw all register transactions, processing of customer purchases, and handle refunds/overrides.
  • Monitored and maintained cash drawers to ensure adequate cash supply.
  • Reconciled store deposits and prepared deposit bags for carry-out.

HEAD CASHIER

THE HOME DEPOT
01.1990 - 01.2000
  • Monitored, directed, and prioritized store front end activities in a fast-paced, high-volume traffic retail environment.
  • Trained new employees and demonstrated proper procedures.
  • Ensured proper staff scheduling of breaks and meal periods.
  • Demonstrated proper knowledge of company policies along with product location.
  • Provided customer service by greeting and responding to customer inquiries and complaints.
  • Maintained clean and orderly checkout areas.

Skills

  • Customer Service
  • Team leadership
  • Interpersonal skills
  • Time management skills
  • Problem-solving abilities
  • Attention to detail

Timeline

Office Manger

Safety Clamps
07.2021 - Current

SENIOR BRANCH ADMINISTRATOR

SAFETY-KLEEN
01.2008 - 01.2019

SUPERVISOR

WORLD MARKET
01.2003 - 01.2008

HEAD CASHIER

THE HOME DEPOT
01.1990 - 01.2000

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Theresa Cassell