Theresa Ceinfuegos
Chilton
Summary
Having a diverse medical background, including roles as a medical debt collector and as a front desk representative at a doctor’s office. I have also experienced working from home, demonstrating adaptability and organization. Additionally, my time as a phlebotomist that has provided me the hands-on experience to collect and handle blood. Overall, I have excelled in blending customer service with healthcare expertise.
Overview
12
12
years of professional experience
Work History
Phlebotomists
Carter Blood Care
09.2022 - 08.2024
- As a phlebotomist working for Carter Blood Care with several key responsibilities, such as drawing blood from donors through venipuncture, proper labeling, and documentation, preparing blood samples for lab testing or processing. Making sure donors were comfortable and provided care before, during and after their blood donation. Additionally, keeping phlebotomy equipment cleaned, sanitized and in good working condition. Also following strict safety and infection control protocols to ensure the health and safety of donors and staff. These duties support the mission of Carter Blood Care to continue to provide safe and reliable blood donations for those in need.
FRONT DESK REPRESENTATIVE
PROVIDENCE MEDICAL PLAZA
03.2015 - 11.2015
- Being that I was first point of contact for patients, as a front desk rep, my duties were to greet the patients upon arrival, checking them in for their appointments, answering phones calls, scheduling appointments, and managing patient records. Also handling administrative tasks such as insurance verifications, processing payments and overall maintaining appointment calendar. All-while following HIPAA LAWS and REGULATIONS.
MEDICAL DEBT COLLECTOR
PARAMOUNT RECOVERY SYS
10.2012 - 12.2014
- As a medical debt collector, I was responsible for recovering unpaid medical bills from patients. It was a 3rd party collection agency, our duties included contacting patients via phone and mail to remind them of their outstanding debts, negotiating payment plans, and helped avoid any legal actions while trying to recover said debt. As a medical debt collector, it was a must to adhere to regulations and laws, such as FDCPA, which ensures our way of communications with consumers, to treat them with respect and fairness.
Education
Coding Specialist - Medical Billing
SOUTHERN CAREERS INSTITUTE
AUSTIN, TEXAS11-2022
Graduate - undefined
Chilton ISD
01.2010
Skills
- 5 years of Customer service
- 30-45 WPM
- Bilingual
- Microsoft software etc
- Transformative Body system
- HIPPA Certified
- Telemedicine
- EHR & Billing Experience
- Claims & Collections
- Experience- Training in ICD-10-CMS, HCPCS II
- Coding Manuals & Applied Coding
- Problem solving-Attention to detail
- Infection control
Timeline
Phlebotomists
Carter Blood Care
09.2022 - 08.2024
FRONT DESK REPRESENTATIVE
PROVIDENCE MEDICAL PLAZA
03.2015 - 11.2015
MEDICAL DEBT COLLECTOR
PARAMOUNT RECOVERY SYS
10.2012 - 12.2014
Graduate - undefined
Chilton ISD
Coding Specialist - Medical Billing
SOUTHERN CAREERS INSTITUTE