Summary

Overview

Work History

Education

Skills

Affiliations

References

Timeline

Theresa Chagnon

Sanford,ME

Summary

Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

3

3

years of professional experience

Work History

Medical Receptionist

Convenient MD

Sanford, ME

02.2022 - Current

Performed data entry tasks related to billing and collections procedures.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Took messages from patients and promptly relayed to appropriate staff.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Informed patients of financial responsibilities prior to rendering services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Straightened up waiting room to maintain neat and organized space.
Processed referrals for specialist care when requested by physicians or patients.
Greeted and checked in patients, updating patient information in computer system.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Checked patients in and out for appointments and collected co-payments.
Maintained confidentiality of patient information according to HIPAA regulations.
Protected patients by observing strict HIPAA guidelines.
Assisted with filing of medical records and documents, maintaining accurate electronic files.

Education

High School Diploma -

Lynn Tech

Lynn Mass

06-1995

York County Community College

Wells Maine

Some College (No Degree) - Billing And Coding

DeVry University

Illinois City, IL

Skills

Medical office administration
Billing support
Letter preparation
Petty cash management
HIPAA compliance
Workflow optimization
Patient relations
Typing and filing
Insurance verifications

Documentation
Payment collection
Mail management
EMR / EHR
Front desk operations
Medical records management
Electronic medical records
Patient registration

Affiliations

Kayaking

Gardening

Camping

Spending time with family

References

References available upon request.

Timeline

Medical Receptionist

Convenient MD

02.2022 - Current

High School Diploma -

Lynn Tech

York County Community College

Some College (No Degree) - Billing And Coding

DeVry University