Theresa Chamberlin BA,RN,PMH-BC
Vestal,NY
Summary
Seasoned Registered Nurse Supervisor bringing demonstrated leadership skills and clinical expertise in the field of mental health and substance abuse. Extensive experience in supervising, coordinating, directing and reviewing the activities of assigned nursing and direct care staff. Efficiently ensures compliance with established standards of nursing care in accordance with state, federal, and accreditation agency requirements. Excels in leadership, empathy and adaptability to ensure optimal support for both staff and patients.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registered Nurse- Patient Navigator
Guthrie Lourdes
Binghamton, NY
07.2021 - Current
- Actively manage a panel of high-risk patients, using motivational interviewing, shared decision making, and goal setting to increase patient/family engagement and decrease hospital admissions.
- Provide transitional care management following an inpatient stay to ensure safe level of care transition.
- Collaborate with patients, physicians and other care team members to ensure progression towards individual health care goals.
- Ensure compliance with medication, lab/x-rays, specialist visits and referrals by completing monthly chronic care management.
Director of Health and Rehabilitation
Association For Vision Rehabilitation and Employment, Inc.
Binghamton, NY
02.2014 - 02.2021
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning for the department.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Interim Director of Clinical Operations
Employee Network Inc
Vestal, NY
07.2011 - 02.2013
- Scheduled and supervised a team of clinical operations professionals, providing guidance and mentorship as needed.
- Formulated strategies for improving clinical operations, including process optimization and workflow design.
- Coordinated with other departments to develop integrated solutions for complex problems.
- Developed and implemented operational policies to ensure compliance with all applicable regulations.
- Participated in strategic planning initiatives aimed at optimizing organizational resources while maintaining high standards of care delivery.
Clinical Program Manager
Employee Network Inc
Vestal, NY
07.2008 - 07.2011
- Supervised daily operations of the clinical program including staffing assignments, scheduling issues and workflow management.
- Conducted regular meetings with staff to review progress on program initiatives.
- Provided guidance to team members on clinical operations, protocols, processes and documentation requirements.
- Monitored program performance metrics and developed corrective action plans when needed.
- Coordinated activities between multiple departments to ensure smooth operations of the clinical programs.
Occupational Health RN
Bridgewater Center for Nursing and Rehabilitation
05.2007 - 06.2008
- Creatively taught Orientation to all new staff on a weekly basis
- Provided health related training to CNA candidates
- Efficiently ran vaccination clinics
Clinical Case Manager
Employee Network Inc
Vestal, NY
01.2002 - 05.2007
- Conducted comprehensive psychosocial assessments of clients to determine their needs and eligibility for services.
- Provided individualized case management, counseling, and referrals to appropriate community resources.
- Maintained accurate records of client information in accordance with HIPAA regulations.
Clinical Case Manager ~ Mental Health Carve-Out
Beacon Health Strategies
Woburn, MA
07.2000 - 01.2001
- Conducted utilization review assessments for all levels of mental health level of care
- Assessed appeals and grievances to determine eligibility for reconsideration or review.
Nursing Supervisor ~ Outpatient MH Clinic
LifePath Systems
Plano, TX
10.1998 - 05.2000
- Responsible for efficiently staffing two (2) outpatient mental health clinics
- Efficiently adhered to budgeting parameters for all nursing staff and medications
- Completed medication reconciliation for all outpatient patient who utilized pharmacy
- Lead member for North Star transition, then seamlessly assumed control over Utilization Management Department upon North Star inception
Assistant Director ~Asst & Referral Dept~ Psychiatric Hospital
Charter Behavioral Health Hospital
Plano, TX
04.1997 - 10.1998
- Conducted clinical level of care assessments for youth and adults experiencing psychiatric issues, and spearheaded subsequent admission to correct level of care
- Successfully completed preauthorization for in-patient and Partial Hospitalization programs
Registered Nurse- In-patient Pediatric Psychiatric Floor
Children’s Medical Center
Dallas, TX
03.1996 - 04.1997
- During Charge RN days, completed target staffing, and conflict resolution.
- Completed mental health assessments, medication distribution and education, to youth through age 17 yrs old within in-patient, partial hospital, and IOP settings.
- Taught anger management classes to youth and basic communication skills classes to parents
- Lead closure groups to help children and adolescents integrate educational concepts
- Trained and taught BMT (Behavioral Management Technique) de-escalation and take-down techniques
Registered Nurse- In-patient Adult Psychiatric Floor
St. Luke’s Hospital
Utica, NY
09.1994 - 02.1996
- Managed hospital milieu and supervised LPNs, and MH Techs
- Responded to patients and families in emotional or behavioral distress
- Completed MH and medical assessments upon patient admission and discharge
- Taught anger management classes, medication classes, and ran closure groups
- During Charge RN days, completed target staffing, and conflict resolution
Education
Associate's Degree - Nursing
Saint Elizabeth's College of Nursing
Utica, NYBachelor of Arts - Psychology
State University of New York
Albany, NYSkills
- Supervision and coordination of nursing and direct care staff
- Preparation and monitoring of staffing schedules
- Strong Clinical Judgment
- Quality Assurance
- Staff Leadership
- Ensuring compliance with established standards of nursing care in accordance with state, federal, and accreditation agency requirements
Community Service
- Lourdes Hospital Auxiliary, Vice President, 2019-2022
- Mental Health Association of the Southern Tier (MHAST), Board member, 2018-2021
- Rotary International, Member & Binghamton Breakfast Rotary Board member, 2018-2021
Degreeslicensescertifications
- Associate's Degree in Nursing, Saint Elizabeth's College of Nursing, Utica, NY, Summa Cum Laude
- Bachelor of Arts in Psychology, State University of New York, Albany, NY
- RN, New York
- PMH-BC, American Nurses Credentialing Center, Certified Psychiatric/Mental Health RN
Accomplishments
- Winner of Lourdes National Award - Everyday Safety Hero - 2023
Certification
RN- Registered Nurse Licensed in New York
PMH-BC ~ American Nurses Credentialing Center ~ Certified Psychiatric/Mental Health RN
References
References available upon request.
Timeline
Registered Nurse- Patient Navigator
Guthrie Lourdes
07.2021 - Current
Director of Health and Rehabilitation
Association For Vision Rehabilitation and Employment, Inc.
02.2014 - 02.2021
Interim Director of Clinical Operations
Employee Network Inc
07.2011 - 02.2013
Clinical Program Manager
Employee Network Inc
07.2008 - 07.2011
Occupational Health RN
Bridgewater Center for Nursing and Rehabilitation
05.2007 - 06.2008
Clinical Case Manager
Employee Network Inc
01.2002 - 05.2007
Clinical Case Manager ~ Mental Health Carve-Out
Beacon Health Strategies
07.2000 - 01.2001
Nursing Supervisor ~ Outpatient MH Clinic
LifePath Systems
10.1998 - 05.2000
Assistant Director ~Asst & Referral Dept~ Psychiatric Hospital
Charter Behavioral Health Hospital
04.1997 - 10.1998
Registered Nurse- In-patient Pediatric Psychiatric Floor
Children’s Medical Center
03.1996 - 04.1997
Registered Nurse- In-patient Adult Psychiatric Floor
St. Luke’s Hospital
09.1994 - 02.1996
RN- Registered Nurse Licensed in New York
PMH-BC ~ American Nurses Credentialing Center ~ Certified Psychiatric/Mental Health RN
Associate's Degree - Nursing
Saint Elizabeth's College of Nursing
Bachelor of Arts - Psychology
State University of New York
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