Theresa Chisholm
Independence,MO
Summary
Proficient PBX and security dispatcher with a strong track record in emergency response and incident investigation. Expertise in ensuring compliance with security protocols and maintaining a safe environment through vigilant observation, and listening skills. Shows proficiency in paging codes requesting medical, police, and fire.
Overview
26
26
years of professional experience
Work History
PBX/Security Officer
St Mary’s Hospital
Blue Springs, Missouri
05.2022 - Current
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained calm composure during emergencies, facilitating effective communication with local law enforcement and emergency response services.
- Operated communication systems between officers stationed throughout the facility.
- Prepared detailed reports on daily activities, unusual occurrences, and maintenance issues to ensure accurate record-keeping and incident response.
Sr. Customer Service Agent
FedEx
Kansas City, Missouri
03.2000 - 06.2018
- Resolved complex shipping issues, ensuring timely delivery and customer satisfaction.
- Identified upselling opportunities that aligned with customer needs, contributing to increased sales.
- Resolved customer complaints via phone, email, mail, or social media.
- Responded promptly to general inquiries from customers via telephone or email.
Education
Certificate - Computer Inquiry Law Enforcement
Missouri State Highway Patrol
Jefferson City, MO10-1978
Certificate of Recognition - Missouri’s New Criminal Code
Missouri State Hwy Patrol
Jefferson City, MO05-1978
Reserve Police Commission - Reserve Officer
State of Missouri Department of Public Safety
Jefferson City, MO11-1982
Associate of Arts - Criminal Justice
Longview Community College
500 SW. Longview RD. Lee’s Summit, Missouri 6408112-1990
Skills
- Alarm system operation
- Emergency response
- Security protocols
- Incident investigation
- Report writing
- Communication systems Dispatch
- Complex Problem-solving involving Customer Service
Accomplishments
- Letter of Accommodation from Federal Aviation Administration for dispatch assistance with small aircraft crash. Also also letter from Mayor of Lee’s Summit Mo. August 16, 1982
- Certificate of Appreciation, Administrator-of Patrol. Marion Labs
February 7, 1987. - Letter of Commendation June 4, 1993 for dispatch assistance and ordering Life Flight Helicopter on a drowning involving a 7 yr old child. The child’s life was saved.
- Letter of Accommodation August 8, 1998 for handling a reported bomb incident involving the FEDEX Hub in a timely, accurate, and professional manner.
Timeline
PBX/Security Officer
St Mary’s Hospital
05.2022 - Current
Sr. Customer Service Agent
FedEx
03.2000 - 06.2018
Certificate - Computer Inquiry Law Enforcement
Missouri State Highway Patrol
Certificate of Recognition - Missouri’s New Criminal Code
Missouri State Hwy Patrol
Reserve Police Commission - Reserve Officer
State of Missouri Department of Public Safety
Associate of Arts - Criminal Justice
Longview Community College