Theresa Chisum
Opelika
Summary
Retail professional with 25 years of experience in operations management, achieving consistent sales growth and improving store efficiency through exceptional customer service. Expertise in inventory management strategies and training high-performing teams and independent distributors. Skilled in analyzing sales data and optimizing store layouts to enhance revenue generation.
Overview
32
32
years of professional experience
Work History
MDL
Campbells
Opelika
01.2017 - Current
- Developed and implemented sales strategies, resulting in increased market share.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Identified and developed new markets for products, contributing to business growth.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, overseeing staff and enhancing team performance.
- Trained, coached, and mentored independent business owners to ensure success in their newly purchased sales territory.
- Facilitated joint business planning sessions with owners to enhance operational success.
Assistant Store Manager
Walmart
Valley
06.2014 - 01.2017
- Developed and maintained store policies and procedures to ensure compliance and operational efficiency.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 50+ employees.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Conducted regular performance reviews with staff to assess progress and establish development goals, enhancing team capabilities.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with department heads to review progress on key objectives.
- Conducted frequent walk-throughs and instructed team members to address issues affecting store appearance.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Business Owner
PF Independent Distributor
Opelika
03.2008 - 06.2014
- Crafted business plans and strategies that drove growth for small business.
- Oversaw daily operations of small business including customer service and financial management.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Ensured compliance with applicable laws and regulations while running the business.
- Monitored customer feedback and implemented changes based on their suggestions.
- Identified new technologies that could be used to improve efficiency and productivity.
- Established and nurtured relationships with key industry stakeholders to enhance collaboration and support.
- Cultivated strong partnerships with clients to enhance collaboration.
District Sales Manager
Frito-Lay
Opelika
11.1993 - 11.2008
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Monitored local market conditions to identify competitive trends and adjusted strategies to capitalize on market opportunities.
- Communicated updates on corporate policies and procedures to store level employees, ensuring alignment across the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Organized promotional events to enhance sales volume across district stores, fostering community engagement.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Worked with direct reports to develop and implement action plans, improving operating results.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Project Management
- Stakeholder Engagement
- Strategic planning
- Customer management
- Retail operations
- Inventory management
- Organizational Skills
- Analytical Thinking
- Team building
- Teamwork and Collaboration
- Training mentorship
- Verbal Communication
- Communication
- Time management
- Remote office availability
Education and Training
other
Timeline
MDL
Campbells
01.2017 - Current
Assistant Store Manager
Walmart
06.2014 - 01.2017
Business Owner
PF Independent Distributor
03.2008 - 06.2014
District Sales Manager
Frito-Lay
11.1993 - 11.2008
Some College (No Degree) - Business Administration And Management
University of Phoenix