Theresa Choate
Magnolia,TX
Summary
Meticulous in benefits administrator, with more than a decade of experience planning and overseeing a variety of employee benefit programs. Expertise in health, dental, vision, disability, payroll, life insurance, Dependent Verification, receiving and process payments. Experience with workers comp and retirement plans. Trained in the use of Microsoft products, including PowerPoint. Experience with a variety HRIS, Excel, and benefits databases.
Overview
7
7
years of professional experience
Work History
Benefits Administrator
Alight Solutions
01.2019 - Current
- Facilitate virtual training for thirty plus newcoming members, training classes extending to 2 months or more.
- Ensure to keep on track with schedule, in or complete the required learning tasks, within time.
- During training, keep a highly profiled track of the learner’s progress.
- Once team members complete training provides coaching feedback for growth and progress.
- Taking on escalations, researching, and getting to root of problem
- Review repeat call analysis to determine the reasoning for the repeat callers including with coaching feedback.
- Partner with client manager, client specialist and other team mangers with analyzing trends for root cause to identify process improvement.
Education
High School Graduate - undefined
01.2001
Skills
- Detailed-oriented, good follow through skills and a good project management skill with the ability to manage multiple projects
- Ability to manage overly sensitive confidential employee information with discretion and good judgment across the organization
- Ability to maintain focus and keep strong eye on the details and keep up with the rapid change of the environment
- Proficient with computers and HRIS systems, such as Microsoft Office, have a firm understanding of ERISA and HIPPA rights
Timeline
Benefits Administrator
Alight Solutions
01.2019 - Current
High School Graduate - undefined
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