Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Collier

Claremore,OK

Summary

A seasoned professional with a proven track record at Ardent Health/Utica Park, I excel in enhancing client satisfaction and operational efficiency. My expertise in EMR systems and exceptional interpersonal skills have driven significant process improvements and revenue growth. Committed to excellence, I adeptly balance patient data confidentiality with performance optimization.

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position with your company. Ready to help team achieve company goals.

Overview

35
35
years of professional experience

Work History

Coding Consultant

Ardent Health/ Utica Park
06.2012 - Current
  • Increased client satisfaction through timely response to inquiries and effective communication of complex coding concepts.
  • Initiated process improvements that led to more efficient workflows, reducing turnaround times on projects.
  • Reduced errors in medical billing by implementing standardized coding guidelines and best practices.
  • Conducted comprehensive audits to ensure accurate coding, leading to increased revenue capture for clients.
  • Delivered high-quality work consistently by adhering to established guidelines and maintaining strong attention to detail.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Input data into computer programs and filing systems.
  • Sorted and distributed incoming and outgoing medical records.
  • Billing Home Health for 10 physicians
  • Work with RTE daily along with Availity and private insurance websites along with Medicaid to verify insurance.
  • Work daily in Epic scheduling appointments.
  • HIPAA knowledge

Territory Specialist

Ameristar Fence
03.2005 - 07.2011
  • Assessed sales performance metrics and provided constructive feedback to team members, driving continuous improvement within the organization.
  • Leveraged expert knowledge of product features and benefits to educate clients on best-fit solutions for their specific requirements.
  • Served as a trusted advisor to both clients and colleagues, fostering a culture of collaboration and mutual success across all levels of the organization.
  • Increased sales by establishing and maintaining strong relationships with key clients in the assigned territory.
  • Developed strategic plans for optimizing sales performance, identifying potential growth opportunities within the territory.
  • Consistently exceeded sales targets through diligent prospecting efforts and effective account management practices.
  • Over the first regional distribution center in the north east with sales reaching 4.5 million annually.
  • I worked on high security systems going in at federal, state, county and city levels.
  • Formulated customized solutions based on individual client needs, leading to increased customer loyalty and repeat business transactions.
  • JD Edwards and Star system
  • Maintained detailed records on client interactions, ensuring accurate reporting data was available for analysis during quarterly business reviews.
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.

Owner

Blackwood Fence & Iron
04.1990 - 01.2004
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Lake Hamilton
Pearcy, AR
05.1987

Skills

  • Professionalism
  • Appointment scheduling
  • Patient data confidentiality
  • EMR systems
  • Goal setting
  • Analytical thinking
  • Interpersonal skills
  • Self motivation
  • Task prioritization
  • Patient scheduling
  • Medical documentation
  • Electronic health records
  • Troubleshooting abilities
  • Detail-oriented
  • Decision-making
  • Verbal and written communication
  • Adaptability and flexibility
  • Team collaboration
  • Effective communication
  • Excellent communication
  • Reliability
  • Problem-solving abilities
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Ethical standards
  • Medical record security
  • Insurance verification
  • Performance optimization

Timeline

Coding Consultant

Ardent Health/ Utica Park
06.2012 - Current

Territory Specialist

Ameristar Fence
03.2005 - 07.2011

Owner

Blackwood Fence & Iron
04.1990 - 01.2004

High School Diploma -

Lake Hamilton

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Theresa Collier