Theresa Contreras
Chicago,IL
Summary
I have been at my current job for three years This job is currently always helping me in my communication skills. I am passionate about making sure customers are satisfied when I approach them. A strong connection with ensuring that my job is doing team work. Thus following a recipe upon making specialty beverages and maintaining a clean and hygienic work place.
Overview
6
6
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
Hammond, IN
06.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served hot or cold beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Used skills of communication; taking orders, solving a problem speaking to costumers , and speaking to coworkers
- Collected payments and provided accurate change.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked customer service stations with paper products or beverage preparation items.
- Ground beans for espresso shots according to individual customer specifications.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Sliced fruits, vegetables and meats for use in food service.
Illinois Department of Aging
Intern
Chicago, IL
03.2025 - 05.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- I created a newsletter for the upcoming months.
- I looked at the meeting recordings and found possible solutions.
Culinary Student
After School Matters Inc.
Chicago, IL
06.2020 - 05.2022
- Analyzed feedback from customers regarding food quality and service.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Received and stored food and supplies.
- Prepared meals according to established standards of presentation, taste and sanitation guidelines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Identified recipe ingredients and made sure each was prepared for Group leader.
- Conducted regular maintenance on kitchen equipment such as ovens and stoves.
- Watched Chefs prepare meals and then attempted to recreate them.
- Kept kitchen properly cleaned and maintained and all items put away after use.
- Made meals in accordance with company standards and requirements.
- Participated in weekly meetings with restaurant management team.
- Monitored food temperatures during cooking, baking, grilling and serving.
Sewing Student
After School Programs Inc.
Chicago, IL
09.2019 - 05.2020
- Loaded materials into machine hoppers and adjusted feed systems accordingly.
- Identified potential problems with fabrics or threading before they caused major delays in production.
- Pinned altering folds or marked cloth at seam to indicate alterations in progress.
- Determined appropriate stitch lengths based on type of fabric being used.
- Aligned items under needles using machine guides, clamps and templates.
- Learned how to measure fabric of different thicknesses
- Maintained schedule of class assignments to meet deadlines.
- Maintained a clean and organized workspace.
Education
Associate of Arts - Psychology
Arrupe Loyola University
Chicago, IL08-2025
Bachelor of Science - Psychology
Loyola University of Chicago
Chicago, ILSkills
- Beverage Preparation
- Coffee Expertise
- Tea Expertise
- Food Preparation
- Opening and Closing Duties
- Menu Memorization
- Cash Handling
- Speedy and Efficient
- Product Upselling
- Safe Food Handling Practices
- New Hire Training
- Safe Food Handling
- Order Taking
- Communication skills
- Project organization
- Speedy and efficient
- Team collaboration
- Time management
- Problem solving
Languages
English
Native/ Bilingual
Timeline
Illinois Department of Aging
Intern
03.2025 - 05.2025
Barista
Dunkin' Donuts Franchising
06.2022 - Current
Culinary Student
After School Matters Inc.
06.2020 - 05.2022
Sewing Student
After School Programs Inc.
09.2019 - 05.2020
Associate of Arts - Psychology
Arrupe Loyola University
Bachelor of Science - Psychology
Loyola University of Chicago
Similar Profiles
Deonte BledsoeDeonte Bledsoe
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Javi ParikhJavi Parikh
Sales Associate at Dunkin' Donuts FranchisingSales Associate at Dunkin' Donuts Franchising
Rochelle SolomonRochelle Solomon
Crew Member/Overnight Baker at Dunkin' Donuts FranchisingCrew Member/Overnight Baker at Dunkin' Donuts Franchising
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies
EDDY GRAFFEEDDY GRAFFE
Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)