Theresa Coonan

• Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
• Managed a high volume of 2nd level reviews within tight deadlines, ensuring timely completion and client satisfaction.
• Identified opportunities for improved documentation in the medical record to more accurately reflect the acuity and complexity of the patient and the care provided.

• Queried physicians regarding missing or unclear health record documentation and requested further information for clarification purposes.
• Carefully reviewed patient documentation for morbidity/mortality reviews, clarity on diseases, diagnoses and procedures to determine quality of care.
• Verified accuracy and overall completeness of medical records by auditing and reviewing patient information and documentation.
• Reviewed medical records at Level 2 Trauma Center with a near 60% monthly query rate.

Contract CDI:

• Quorum Facility MetroSouth Med Center Blue Island, IL.
• Contributed to significant DRG and SOI/ROM movement
• Utilized Cerner EHR and Artifact Query System.
• Worked remotely every other week then onsite every other week.

• Utilized Hybrid Query System
• Hospitalists' meeting CDI Liaison
• Primary Resource to New CDI staff
• Developed Staff Query Education

• Concurrent reviews of hospital inpatient physician documentation.
• Queried, and Educated physicians to ensure the most complete and accurate story of care.
• Reviewed chart for accuracy of DRG documentation requirements.
• Identified query opportunities for baseline DRG movement.

•  Worked directly with multiple specialty area managers to plan and implement unit specific education.
• Worked directly with multiple product representatives to successfully in-service staff on new product introduction as well as on-going staff education needs.
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• Responsible for primary care, electronic legal documentation and safety of all surgical patients with neurosurgical focus.
• Determined necessary and critical needs of surgical team.

• Provided quality emergency room nursing care in a Community Hospital setting.

• Charge nurse - monitored department needs, prioritized treatment, and maintained patient flow.
• Accurately documented all elements of nursing assessments, treatments, medications, discharge instructions, and follow-up care.

• Monitored acute and chronic patient conditions in a Level 2 trauma Center 34 bed emergency room.
• Liaison between patients and physicians to ensure patient and family comprehension of treatment plans.