Theresa Couture

Insurance Department – Operations Production Support Specialist

Escrow Payment Team – 2 years. current position

· Process insurance invoice payments.

· Assist in training new hires.

· Help manage workflow within our group.

· Create and analyze daily, weekly, and monthly reports.

· Assist in database testing for system upgrades.

Insurance Claims – 2 years.

· Set up new claims per requirement of loan agreements.

· Worked with borrowers, lenders, Special Servicers, and Master Servicers on the Insurance claims. I handled the entire process from set up, rebuild/draw process, and inspection/closing out of claim.

UCC Department – Team Lead - 8 years.

· Maintained integrity of UCCs by continuing, amending, and releasing as needed to ensure proper lien coverage on the loan.

· Created and maintained procedures.

· Created and analyzed daily, weekly and monthly reports.

· Trained new hires.

Vault and Collateral Services department – 1 year.

· Received, categorized, and maintained incoming/outgoing collateral files.

· Assisted with releasing paid off loans.

· Performed research and resolutions on title issues for residential loans in over 30 states to obtain clear title for refinancing.

· Assisted in training of new employees.

· Reviewed for approval: Trusts, Divorce Decrees, Death Certificates/Wills/Probate, Bankruptcy, Power of Attorneys, and LLC/Corporation documents.

· Created Warranty Deeds, Quit Claim Deeds and Release of Liens.

· Created Closing packages and coordinated with the bank, notary, and borrower for closing.

· Audited signed closing packages and disbursed funds.

· Interviewed, hired, and trained all employees.

· Coached staff to consistently exceed marketing and sales goals.

· Handled customer service concerns in a courteous, efficient and timely manner to ensure client retention and satisfaction.

· Managed multiple locations for two years.

· Imported data in loan servicing and property management system and managed integrity of information.

· Produced monthly billing statements and applied loan/rental payments to appropriate accounts.

· Responsible for all banking activity including making deposits of cash receipts, processing ACH payments and incoming wires.

· Created and recorded mortgage documents for new loan closing, assumptions, loan modifications and foreclosure proceedings.

· Calculated loan payoffs and verification of mortgages for borrowers.

· Administered insurance compliance for all properties ensuring appropriate coverage and managed the claims process.

· Organized and maintained all electronic and hardcopy filing systems.

· Assisted in Lease signings, logged tenant maintenance issues and created/managed work orders for maintenance staff and/or outside contractors to complete.