Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Creighan

OAKMONT,PA

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at American Red Cross. Expert in vendor relationship management and staff development, significantly reducing operational costs while fostering a culture of continuous improvement. Skilled in data entry and positive attitude, adept at building high-performing teams and driving results through strategic planning and effective communication.

Overview

28
28
years of professional experience

Work History

Office Assistant

GPRESPM
09.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Operation Manager Logistics/Work Force

American Red Cross
10.2004 - 09.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Deployed to 150 disaster operation of all levels
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Customer Service Manager

Builders Edge
03.1997 - 10.2003
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Peabody High School
Pittsburgh
06.1982

Skills

Customer Service

Positive Attitude

Time Management

Data Entry

Organizing and Categorizing

Verbal Communication

Office Management

Coordinated Trade Shows National

Scheduling

Event Planning

Staff Management

Vendor Relationship Management

Timeline

Office Assistant

GPRESPM
09.2023 - Current

Operation Manager Logistics/Work Force

American Red Cross
10.2004 - 09.2022

Customer Service Manager

Builders Edge
03.1997 - 10.2003

High School Diploma -

Peabody High School

Similar Profiles

CREATE PROFILE
Theresa Creighan