Theresa Crosby
Bloomington,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Laborer
New Century Packaging
Tinley Park, IL
08.2007 - 01.2016
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Measured dimensions of finished pieces for conformance to specifications.
Shoes Associate
Walmart
Crestwood, IL
05.2007 - 07.2007
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Modeled and delivered exceptional customer experiences and built strong customer-first culture.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Quality Control Inspector
LABEL BLANK INC
University Park, IL
04.2004 - 02.2006
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Cashier/Supervisor
Kmart, Sears Holding
Oak Lawn, Illinois
11.1992 - 03.2000
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Quickly and accurately counted drawers at start and end of each shift.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
ALAN B SHEPARD
Palos Heights, IL06.1991
Skills
- Project Management
- Attention to Detail
- Problem Solving
- Team Player
- Quality Control
- Cash Handling and Reconciliation
- Sales Leadership
- Flexible Work Schedule
- Delegation and Supervision
- Decision Making
- Handling Complaints and Inquiries
- Multitasking and Prioritizing
- Positive and Upbeat
Timeline
Laborer
New Century Packaging
08.2007 - 01.2016
Shoes Associate
Walmart
05.2007 - 07.2007
Quality Control Inspector
LABEL BLANK INC
04.2004 - 02.2006
Cashier/Supervisor
Kmart, Sears Holding
11.1992 - 03.2000
High School Diploma -
ALAN B SHEPARD
Similar Profiles
Sherri KittelsonSherri Kittelson
Student Writer at Century Times/Century CollegeStudent Writer at Century Times/Century College
Yoong Fei, Lewis CHUYoong Fei, Lewis CHU
Senior Project Director at Century Century Electrical Services Sdn. Bhd.Senior Project Director at Century Century Electrical Services Sdn. Bhd.
Brandi MacTavishBrandi MacTavish
Business Manager at Century Subaru (Century Auto Group)Business Manager at Century Subaru (Century Auto Group)