Theresa Cruz

• Evaluated employee performance and developed improvement plans.
• Completed schedules, shift reports and other business documentation.
• Placed orders for housekeeping supplies and guest toiletries.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Supervised supplies in inventory and submitted reorder requests.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
• Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed store opening and closing procedures and balanced tills.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Greeted customers, offered assistance and provided knowledgeable support.
• Processed payments and counted change to complete transactions.
• Performed shift change tasks each day to keep store efficient and neat.

• Answer customer calls and establish follow ups with sales appointments, Ability to utilize CRM system daily, Follow up with leads that may not be ready to make an appointment, presenting financing options based on customer needs, respond quickly to internet,phone,and live chat scripts and templates.
• Used consultative sales approach to understand and meet customer needs.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.

• Ensure everyone follows the company's guidelines, policies, and procedures.
• Responsible for delivering outstanding customer service, assigning duties, and development of team members, labor and cash handling.
• Maintain superior store cleanliness and organization each shift.
• Influential in addressing complaints and resolving issues to maintain customer satisfaction.

• Continuing education in health administration

• Continuing education in Business health administration

Diploma