Theresa Daluisio
Buffalo
Summary
Dedicated professional with a proven track record at The Neat Project LLC, showcasing exceptional customer service and communication skills. Expert in maintaining high cleanliness standards and adept at multitasking efficiently. Achieved increased customer satisfaction through meticulous attention to detail and a strong work ethic. Skilled in both team collaboration and individual tasks, ensuring optimal operational efficiency. I am looking to grow my career and ready to tackle new challenges with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Cleaner
The Neat Project LLC
04.2020 - Current
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Communicated with staff to address specific cleaning needs and concerns.
- Cleaned and sanitized bathrooms, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Housekeeper
Liberty Park
01.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Professional Cleaner
D&S Carpet Cleaner
09.2015 - 01.2019
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Tailored carpet cleaning methods based on individual client needs, ensuring the best possible outcomes for each project.
Cashier
La Nova Pizzeria
06.2005 - 12.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED -
Buffalo Public Schools Adult Education Center
Buffalo, NYSkills
- Reliability and punctuality
- Customer service
- Communication
- Strong work ethic
- Multitasking Abilities
Timeline
Cleaner
The Neat Project LLC
04.2020 - Current
Housekeeper
Liberty Park
01.2019 - 03.2020
Professional Cleaner
D&S Carpet Cleaner
09.2015 - 01.2019
Cashier
La Nova Pizzeria
06.2005 - 12.2007
GED -
Buffalo Public Schools Adult Education Center
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