Theresa Darden
Minneapolis,MN
Summary
Experienced revenue cycle professional with strengths in claims processing, payment posting, insurance verification, and HIPAA-compliant patient account support. Known for accurate remittance review, account research, and resolving payment discrepancies.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Payment Specialist
Park Nicollet Clinic
Bloomington, Minnesota
04.2025 - Current
- Posted remittance advice and matched payments to patient accounts, maintaining accurate financial records.
- Reviewed insurance claims and resolved payment discrepancies, ensuring accurate billing for Park Nicollet patients.
- Researched and analyzed discrepancies in customer accounts and payments, facilitating timely resolution.
Patient Financial Representative
Regions Hospital
Saint Paul, Minnesota
07.2024 - 04.2025
- Assisted patients in completing financial assistance and charity care applications to facilitate access to necessary resources.
- Checked insurance coverage and benefit information for hospital account regions.
- Collected patient demographic and financial details to streamline registration workflows.
- Updated patient account information in billing and registration systems to ensure accurate and timely processing.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Patient Access Representative
M Health Fairview
Minneapolis, Minnesota
02.2022 - 07.2024
- Registered patients through face-to-face interviews, gathering essential demographic, insurance, and medical information to ensure accurate records.
- Collected and entered patient information into Epic and Fairview registration workflows, supporting seamless patient processing.
- Explained registration steps and financial forms to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained confidential records in compliance with Fairview privacy standards.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system in a professional manner.
- Managed incoming calls with professionalism, ensuring timely responses to patient inquiries and enhancing overall patient experience. and visitors in a courteous and professional manner.
- Welcomed patients and visitors at the reception area.
Education
High School Diploma -
Academy of Holy Angels
Richfield, MN06-2011
Skills
- Claims processing
- Payment processing
- Remittance review
- Insurance verification
- Patient registration
- Epic documentation
- Claims management
- Account research
- Revenue cycle
- HIPAA compliance
Certification
- MNSure Certification
Timeline
Payment Specialist
Park Nicollet Clinic
04.2025 - Current
Patient Financial Representative
Regions Hospital
07.2024 - 04.2025
Patient Access Representative
M Health Fairview
02.2022 - 07.2024
High School Diploma -
Academy of Holy Angels