Theresa Day
New Prague,USA
Summary
Highly rated PMO Manager, whose expertise in Project management has provided guidance and coaching to team members to successfully deliver Infrastructure projects. Qualifications include Infrastructure Projects/Programs with very large budgets, sourcing/procurement activities, diverse technologies and best practices. Twenty-seven years of experience in the technology sector with increasing responsibilities on projects of very complex and aggressive timelines.
Overview
28
28
years of professional experience
Work History
Sr PM and PMO Manager
World Wide Technologies
Remote, MN
08.2017 - Current
- Managed a team of 10-17 Project Coordinators to Program Managers.
- Responsible for team's successful delivery of 90-150 projects at any given time, each ranging from $5k-$3.1M at any given time
- Provide coaching on project risk/issue management, financial management, project schedules, and creative solutions to project problems.
- Facilitated stakeholder communication, leading to improved alignment between customer/supplier business objectives and program goals.
- Managed cross-functional teams to deliver high-quality projects within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
- As a Sr PM, managed projects of varying size and scope across multiple technologies: SD WAN, Wireless, Network infrastructure/ACI, Data Center refreshes, Contact Center (PCCE/WxCC), Telephony, Security projects: firewall refreshes, ISE implementation, Mobile Device Management, BPN
Manager PMO and Remote Support Services
Sun Country Airlines
Eagan, MN
08.2015 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented PMO Tools and Methodology
- Established PM Career framework and expectations
- Implemented Service Now for Incident, Problem and Change Management.
Senior Project Manager
Target Corp.
Minneapolis, MN
01.2010 - 08.2015
- Led the wide area network teams to test and migrate to new WAN distribution infrastructure. Partnering with Engineers to define the strategy to test new WAN transports, business case, and contract requirements needed, as well as deliverables from the project.
Infrastructure Project Manager
Target Corp.
Minneapolis, MN
01.2003 - 01.2010
• Program Manager for Guest Wi-Fi rollout to all Target stores; including circuit/bandwidth upgrades, hardware installs, processes for incident managment/stability.
• Project Manager for Microsoft Lync pilot and end user training and adoption
• Collaborated with procurement department on vendor selection and contract negotiations for Metro Area Network, Implementation Vendors, WAN carrier circuits, etc.
• Experience with Data Center Networking, Wireless, LAN Switching, WAN and Routing, Telephony, Contact Center, Security and Metro Area Network
Network Engineer
Comm-Works
Plymouth, MN
01.2001 - 01.2003
Network Engineer
ProStaff
Minneapolis, MN
01.1999 - 01.2001
Project Analyst
Comdisco
Minnetonka, MN
01.1997 - 01.1999
Education
BS - Chemistry
Winona State University
Winona, MN01.1998
Project Management Certificate -
The George Washington University
01.2006
Skills
- Team leadership
- Team building
- Leadership
- Coaching and development (peer to peer, peer to leader, peer to direct reports)
- Risk Assessment Skills
- Optimized Resource Utilization
- Financial Analysis and Projections
- Efficiency Improvement Strategies
- Vendor Selection and Agreements
- Strategic Relationship Management
Accomplishments
- Top 5% on Manager evaluation surveys every year
- Twice annually receive customer delight for project and program delivery
- Selected for initial PM Mentoring and program development
- Selected for initial Leadership Development Program
- Inaugural PMO MVP of the Quarter 1, 2024
- Developed PM Calculator for level of estimate calculations
- One of 3 award winners Target all company "Best Company Ever" in 2007 for Ethernet Everywhere Project Delivery
- CIO Award winner 2007 for Ethernet Everywhere project delivery
Project Descriptions
- Upgrade wireless Infrastructure and WAN connectivity for Guest initiatives, $28M, 1780 stores deployment in less than 6 months
- Preferred contractor arrangement and second level support outsourcing, $2M, new vendors, new requirements, gain buy-in with leadership
- Upgrade wireless, LAN, and cabling infrastructure in 1300 stores, $120M, 1300 stores, More than 120 PT resources/partners
Required Skills
- Program management
- Financial budgeting and forecasting
- Program planning
- Resource planning
- Stakeholder management
- Risk and Issue Management
- Competitive sourcing and resource procurement
- Process development for onboarding resources
- Financial management
- Project planning and execution
- Communication management
- Resource management
Recent Career Progression
- Target Corp., Minneapolis, MN, Senior Project Manager, 01/10 - Present
- Target Corp., Minneapolis, MN, Infrastructure Project Manager, 01/07 - 12/10
- Target Corp., Minneapolis, MN, Infrastructure Project Coordinator, 01/05 - 12/07
- Target Corp., Minneapolis, MN, Senior Network Engineer, 01/03 - 12/05
- Comm-Works, Plymouth, MN, Network Engineer, 01/01 - 12/03
- ProStaff, Minneapolis, MN, Network Engineer, 01/99 - 12/01
- Comdisco, Minnetonka, MN, Project Analyst, 01/97 - 12/99
Significant Accomplishments
- Led cost savings initiatives, competitive sourcing events and thoughtful spending of Ethernet Everywhere funding, such that the project came in $36M under budget.
- Led significant competitive sourcing savings on Metro Area Network Upgrade, resulting in $2.6M savings over 5 years.
- Developed work intake process to move work to lower cost resources/providers.
- Developed feedback survey and improved Lync user experiences by holding a Get Lync’d to the Experts Day with live demos, question and answer sessions, and desk side assistance support.
- Led numerous initiatives to improve and streamline best-practices across the organization.
Awards Recognition
- Best Company Ever Award Winner, 2007, Ethernet Everywhere Project
- CIO Award Winner, 2007, Ethernet Everywhere Project
- Numerous team recognition awards for various projects/activities through career at Target.
- Projects have always been delivered on time and under budget for all projects led at Target.
- Ethernet Everywhere project came in $36M under budget due to meticulous management of expenses, assertive contract negotiations, diligent management of issues and resolution.
- Frequently sought after as a mentor, and frequently teamed with high potential employees by Sr. Leadership.
- Coached more than 15 peers, individual contributors, and leaders throughout tenure at Target.
- Led several best practices initiatives on project management, as well as institutionalizing and adapting a software development lifecycle for Infrastructure projects.
Significant Project Experiences
- Multi-Channel, 05/12
- Burst/L2 Support Outsourcing, 08/08 - 09/09
- Ethernet Everywhere, 06/06 - 07/07
Timeline
Sr PM and PMO Manager
World Wide Technologies
08.2017 - Current
Manager PMO and Remote Support Services
Sun Country Airlines
08.2015 - 07.2017
Senior Project Manager
Target Corp.
01.2010 - 08.2015
Infrastructure Project Manager
Target Corp.
01.2003 - 01.2010
Network Engineer
Comm-Works
01.2001 - 01.2003
Network Engineer
ProStaff
01.1999 - 01.2001
Project Analyst
Comdisco
01.1997 - 01.1999
Project Management Certificate -
The George Washington University
BS - Chemistry
Winona State University
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