Summary
Overview
Work History
Education
Skills
Certification
Core IT Skills
Timeline
Generic

Theresa DeMarco

IT
Indian Trail,North Carolina

Summary

Seeking a position to incorporate Information Technology skills, certifications, Accounting degree and further develop management skills. Ability to effectively communicate, problem solve issues, and effectively meet corporate goals. Collaborate with team members, upper management, and work successfully independently. Experience with prioritizing and managing multiple-current tasks. 25 + years of Excellent Customer Service skills and 5+ years in Management.

Overview

3
3
years of post-secondary education
11
11
Certifications

Work History

Sr. Instructor

MyComputerCareer
  • Assist Lead Instructor in providing instruction of Information Technology coursework to class sizes of up to 100 students per class
  • Coach, encourage, and motivate students one-on-one to both academic, professional, and certification success
  • Meet student retention goals of 98% per class/cohort
  • Meet student certifications goals of at least 1 certification obtained during their program
  • Use Salesforce to create reports, document activities, and monitor student activities
  • Develop Save the Student techniques to remind students why started program and reasons should continue with program
  • Manage Flex Room for proper coverage of host and students are taken care of in timely manner
  • Plan, prepare and deliver instructional activities that facilitate active learning experiences
  • Keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities.

Help Desk/Network Analyst

TechStarters
  • Handle customer IT related issues by remote connecting into their devices and assisting with following: setting up email configurations, ensuring successful backup status, managing antivirus alerts, and troubleshoot customers' computer problems
  • Deploying new computers by installing proper customer configurations for software, hardware, and custom applications and making sure all hardware firmware, BIOS, and Windows updates are current
  • Installing new computers and wireless access points to customer networks
  • Assisted in Email/DNS Migration of Microsoft Exchange records.

Underwriter

TBI Mortgage
  • Had delegated authority for combined loan amounts up to $1 million per loan
  • This was done using sound, common-sense judgment, and analyzing, assessing risk to company
  • Calculated debt to income ratios, calculated income using tax returns, and analyzed credit reports
  • Analyzed Appraisals and made sure comparable properties and adjustments were within guidelines.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process

Project Manager/Operations Manager/Team Lead

GMAC Mortgage
  • Corporate Training for Loan Officers, Processors, and Underwriters on IT systems and mortgage programs
  • Subject Matter Expert for team developing a new software fulfillment system for end users
  • First team to meet corporate turn time goal of loans to less than 28 days from date application was taken to date loan was funded and closed in high volume environment
  • Handled many high-pressure situations for department maintaining turn time, monthly, and yearly goals as well as staffing issues
  • Communicated with Senior Vice President, Divisional, Regional, and District Managers monthly to discuss best practices, monthly goals, compliance related issues and new processes to improve turn times
  • Had delegated authority for combined loan amounts up to $850,000 per loan
  • This was done using sound, common-sense judgment, and analyzing, assessing risk to company
  • Calculated debt to income ratios, calculated income using tax returns, and analyzed credit reports
  • Managed team of 35 employees by managing their pipelines and assessed their progress and abilities
  • Assisted employees with difficult loans by identifying problems and finding alternatives to be able to close loan.

Credit Manager

Roberts Filter Group
  • Manage Accounts Receivable by contacting customers for payment, arrange payment schedules that comply with their contract
  • Documenting all conversations and changes to their contract with customers and internal employees
  • Reviewed and negotiated business contract terms and conditions for new projects
  • Filed Sales and Use Tax returns for various states ongoing projects
  • Entered General Ledger entries for Accounts Receivable and Accounts Payable entries.

Education

Information Technology Security Administration - Information Technology

MyComputerCareer
Columbus. OH
03.2020 - 10.2020

BS; Accounting - Accounting

Rowan University
Glassboro
09.1995 - 05.1998

Skills

Student Engagement

Time Management

Problem-Solving

Teamwork and Collaboration

Report Management

Student Engagement

Certification

CompTIA CySA+

Core IT Skills

  • Installations & updates
  • Customer service
  • Diagnose, maintain and repair
  • Operations Maintenance
  • System maintenance
  • Salesforce
  • Perform diagnostics & repairs
  • Windows Server/Windows 7,10, 11
  • Active Directory
  • Oracle VirtualBox
  • LAN/WAN/VLAN
  • 365 Troubleshooting

Timeline

Information Technology Security Administration - Information Technology

MyComputerCareer
03.2020 - 10.2020

BS; Accounting - Accounting

Rowan University
09.1995 - 05.1998

Sr. Instructor

MyComputerCareer

Help Desk/Network Analyst

TechStarters

Underwriter

TBI Mortgage

Project Manager/Operations Manager/Team Lead

GMAC Mortgage

Credit Manager

Roberts Filter Group

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