Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Devine

Laurel Hill,FL

Summary

Dependable Reservation Specialist with 10 years of experience working in customer and personal service. Adept at handling customer concerns and billing discrepancies. Incredibly detail oriented, welcoming, organized, and dedicated to ensuring each and every customer has the absolute best experience.

Overview

18
18
years of professional experience

Work History

Remote Reservation Specialist

Camping On The Gulf
Miramar Beach, FL
08.2021 - Current
  • Service incoming phone calls in professional, courteous and efficient manner.
  • Consistently demonstrate friendly and patient attitude through proper phone etiquette and positive voice inflection
  • Promptly follow up with guest inquiry leads for second chance bookings
  • Answer telephone calls and emails in clear and professional manner
  • Assist customers with questions regarding their existing reservations
  • Provide concierge services with general knowledge of area including restaurants and entertainment
  • Strong ability to multi-task and pay attention to detail
  • Deliver highest standard of service to all customers
  • Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
  • Possess positive and upbeat attitude at all times
  • Assist guests by selling future reservations
  • Professional customer service nature
  • Pioneer remote located employee for this company
  • Established programs to include Remote Employee Guide

Assistant Planner

STS Mod Center
Melbourne, FL
07.2019 - 10.2020
  • Organized, printed, and labeled C Check paperwork for each aircraft, delivered to maintenance crew
  • Entered maintenance request reports into computerized maintenance record database
  • Acted as liaison between maintenance crew and planning office
  • Researched, printed, and assembled maintenance manuals and schematics for maintenance crew
  • Organized, filed, and implemented secured filing system for aircraft paperwork
  • Performed audits on C Check paperwork and its electronic counterpart; to include additional repair request items
  • Prioritized schedules to meet project goals and overall customer satisfaction.

Remote Data Entry Specialist

Kimble’s Aviation Logistic Service
Flagler Beach, FL
03.2017 - 06.2019
  • Remote located employee
  • Entered maintenance data into computerized maintenance record database
  • Provided training to new employees on maintenance record database
  • Translated daily maintenance data reports from Spanish to English
  • Organized information for yearly Department of Transportation inspections

Title One Tutor

Freeport Elementary School
Freeport, FL
08.2015 - 05.2018
  • Gathered, organized, and interpreted assessment data on Title One identified students
  • Used best practice instructional strategies and research-based intervention curriculum materials to meet learning needs of identified Title One students
  • Analyzed existing student achievement data and administered student assessments and progress monitoring instruments as needed to aid in progress monitoring of Title One students
  • Maintained accurate student records, parent communications records, and student progress data reports as required by Title One law and district policy
  • Attended professional development opportunities that promote improved instructional strategies and support researched-based resource material needed to implement intervention program successfully and support/maintain professional growth
  • Followed district guidelines and policies
  • Maintained proper professional conduct as defined in Certified Staff Handbook
  • Kept in confidence all personal, student or personnel records and information

Airframe and Power Plant Mechanic

District Of Columbia, Air National Guard
Joint Base Andrews, MD
08.2005 - 08.2011
  • F-16 Crew Chief, Airframe/General/Power plant, Journeymen and Craftsman skill set awarded 6 months ahead of peers
  • Managed Fighter Wing Technical Order Program ensuring accuracy and upkeep of electronic and manual technical data of numerous sections
  • Expedited all new flight control surfaces for entire F-16 fleet, in excess of 8.2 million dollars after severe hail damage
  • Lead flight control repair team to include removal and installation, operational checks, and return of damaged parts
  • Expedited APG section during Operational Readiness Inspection, received outstanding rating
  • Certified in troubleshooting and repair of all F-16 systems and daily maintenance support
  • Highly skilled in the removal/installation of both General Electric & Pratt Whitney engine F110-100
  • Dedicated Crew Chief on F-16, Supervised and rated 5 Airmen throughout their Journeymen skill set courseware, all earned Performance Reviews ratings of 5 out of 5
  • Managed External Fuel Tank program, Received Outstanding rating during Operational Readiness Inspection
  • Managed Data Integrity Program, reduced Integrated Maintenance Data System error rate for Fighter Wing by 23%
  • Supervised aircraft crash and recovery team, excelled during Operational Readiness Inspection with Outstanding Rating

Education

7 Level - Tactical Aircraft Maintenance

Community College of The Air Force
Montgomery, AL
09.2006

Skills

  • Client account management
  • Self-motivated
  • Staff Training
  • Active listening skills
  • Sales background
  • Customer service experience
  • Telephone reservations
  • Multitasking Abilities

Timeline

Remote Reservation Specialist

Camping On The Gulf
08.2021 - Current

Assistant Planner

STS Mod Center
07.2019 - 10.2020

Remote Data Entry Specialist

Kimble’s Aviation Logistic Service
03.2017 - 06.2019

Title One Tutor

Freeport Elementary School
08.2015 - 05.2018

Airframe and Power Plant Mechanic

District Of Columbia, Air National Guard
08.2005 - 08.2011

7 Level - Tactical Aircraft Maintenance

Community College of The Air Force

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Theresa Devine