Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
THERESA DIAZ

THERESA DIAZ

Customer Service Assistant
TAMPA,FL

Summary

bilingual speak read writing

Overview

2
2
years of professional experience

Work History

Call Center Representative

Adecco Staffing
TAMPA, United States
02.2022 - 03.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.

West Tampa Tires

Taylor Patt
TAMPA, United States
03.2019 - 02.2021
  • Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
  • Assisted in special projects, working with supervisors in timely delivery of services.
  • Shadowed [Job title], learning safe and effective operation of [Tool] and [System].
  • Tested systems for quality, documenting bugs and operational discrepancies.

Receptionist

West Staff Temp Service
TAMPA, United States
04.2018 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.

Education

High School Diploma -

Baringer High Shcool
Newark New Jersey
04.1988

Skills

  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Issue and Complaint Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Call Center Representative

Adecco Staffing
02.2022 - 03.2022

West Tampa Tires

Taylor Patt
03.2019 - 02.2021

Receptionist

West Staff Temp Service
04.2018 - 05.2018

High School Diploma -

Baringer High Shcool

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THERESA DIAZCustomer Service Assistant