THERESA DIAZ
Customer Service Assistant
TAMPA,FL
Summary
bilingual speak read writing
Overview
2
2
years of professional experience
Work History
Call Center Representative
Adecco Staffing
TAMPA, United States
02.2022 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
West Tampa Tires
Taylor Patt
TAMPA, United States
03.2019 - 02.2021
- Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
- Assisted in special projects, working with supervisors in timely delivery of services.
- Shadowed [Job title], learning safe and effective operation of [Tool] and [System].
- Tested systems for quality, documenting bugs and operational discrepancies.
Receptionist
West Staff Temp Service
TAMPA, United States
04.2018 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Baringer High Shcool
Newark New Jersey04.1988
Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Customer Account Management
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Call Documentation
- Data Entry and Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Call Center Representative
Adecco Staffing
02.2022 - 03.2022
West Tampa Tires
Taylor Patt
03.2019 - 02.2021
Receptionist
West Staff Temp Service
04.2018 - 05.2018
High School Diploma -
Baringer High Shcool