Summary
Overview
Work History
Education
Skills
Summary
Timeline
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Theresa Dingman

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Terex Utilities (Temporary Assignment)
01.2022 - 01.2023
  • Managed front desk and streamlined office functions to ensure flow and efficiency
  • Performed a variety of administrative duties in support of shop manager and staff
  • Coordinated and communicated service requests to field service mechanics
  • Responded to customer concerns in a prompt and professional manner
  • Composed, maintained, and typed correspondence, forms, reports, and shared documents
  • Performed a variety of data entry tasks to maintain records of financial transactions
  • Responded to urgent service requests, and purchase orders from customers and vendors
  • Scheduled staff meetings and processed vacation request for shop manager and technicians
  • Processed, calculated, and verified employee labor hours and time cards
  • Received, posted, and distributed parts and mail to corresponding departments.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.

Member Experience Generalist

AAA Northern California, Nevada & Utah
01.2018 - 01.2021
  • Provided reliable, empathetic, and timely assistance to customers and visitors
  • Coordinated work assignments, prepared bank deposits, and ordered office supplies
  • Supported office manager efforts with membership and insurance sales goals by consistently promoting and monitoring AAA services and products
  • Led efforts in team engagement, and community impact participation
  • Pulled and distributed daily sales reports for tracking and performance measurements
  • Streamlined office practices to ensure company compliance and external audits
  • Led office in membership sales and exceeded branch goal by 15%.
  • Supported employee growth by providing constructive feedback during performance evaluations.
  • Created and developed detailed work plans to meet business priorities and deadlines.

Account Service Associate-Payments

AAA Northern California, Nevada & Utah
01.2017 - 01.2018
  • Lead support for 600 contractor accounts throughout AAA's footprint
  • Analyzed and audited monthly reciprocal billing of 1.5 million in revenue
  • Conducted payment system training to decrease and minimize errors
  • Provided process improvement strategies, and reviewed high dollar service auditing
  • Helped reduce department operational costs by 20% by leading quality program of excessive and suspicious invoice charges
  • Made recommendations to the management team regarding system upgrades to maximize department systems capabilities
  • Helped decrease excessive charges by 37% for a total of $404,000 annually.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.

Resource Management Coordinator

AAA Northern California, Nevada & Utah
07.2014 - 12.2016
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Trained team members on new products and services to support promotional efforts.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Education

Associate of Arts - Medical Office Administration

Heald Business College
Stockton, CA
06.1996

High School Diploma -

Franklin High School
Stockton, CA
06.1991

Skills

  • Goal oriented-results driven
  • Excellent Attention to Detail
  • Positive and Energetic Personality
  • Creative Problem Solving
  • Stellar Verbal and Written Communication
  • Exceptional Time Management
  • Focus in streamline of Office Functions
  • Scheduling and calendar management
  • Critical Thinking
  • Bilingual in English and Spanish

Summary

Results-driven professional focused on delivering exceptional customer service and administrative support. Diverse background in areas of: office administration, AP/AR, customer relations, and leadership experience. Motivated to join and contribute to growth and success of an organization. Bilingual in English and Spanish.

Timeline

Administrative Assistant

Terex Utilities (Temporary Assignment)
01.2022 - 01.2023

Member Experience Generalist

AAA Northern California, Nevada & Utah
01.2018 - 01.2021

Account Service Associate-Payments

AAA Northern California, Nevada & Utah
01.2017 - 01.2018

Resource Management Coordinator

AAA Northern California, Nevada & Utah
07.2014 - 12.2016

Associate of Arts - Medical Office Administration

Heald Business College

High School Diploma -

Franklin High School

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Theresa Dingman