Theresa Dinh
D'Iberville,MS
Summary
Licensed insurance adjuster with over 7 years of experience assessing property damages, determining liabilities, and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
10
10
years of professional experience
Work History
Property Desk Adjuster
Eberl Claim Services
08.2021 - 11.2023
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
- Assisted in training new adjusters on company procedures, sharing best practices for efficient claims management.
- Worked closely with underwriting teams to evaluate risk exposure for potential clients'' properties based on previous claim history analysis.
- Improved overall department efficiency by contributing innovative ideas during team meetings aimed at streamlining processes or enhancing client services.
- Collaborated with legal teams to resolve disputed claims by providing thorough documentation of case details and evidence supporting final decisions.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Resolved complex, severe exposure claims using high service oriented file handling.
File Examiner
Mid-America Catastrophe Services
08.2020 - 08.2021
- Coordinated and adjusted property claims from beginning towards closure
- Coordinated, adjusted, and negotiated property claims represented by Public Adjusters and/or attorneys mostly in Louisiana and Texas
- Negotiated property claims to mitigate litigation risks
- Settled appraisal awards
- Generated formal letters such as appraisal letters, status letters, etc.
- Gathered and analyzed information to determine the extent of liability
- Thoroughly inspected forms and endorsements to determine the validity of coverage
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Adjusted Total Loss claims handling all coverages including Loss of Use/Additional Living Expenses
Property Desk Adjuster
Pilot Catastrophe Inc.
09.2017 - 09.2019
- Coordinated property claims from beginning towards closure
- Coordinated and negotiated property claims represented by Public Adjusters
- Adjusted property claims utilizing softwares such as Xactimate, Xactanalysis, and Settle Assist
- Adjusted Supplement, Fast Track, Investigative, and Virtual claims
- Adjusted Total Loss claims handling all coverages including Loss of Use/Additional Living Expenses
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
Member Service Representative
Navigator Credit Union
05.2014 - 03.2017
- Helped members with opening a variety of accounts such as checking, savings, Certificate of Deposit, minor, and IRA Accounts
- Ordered cash weekly or biweekly for the branch's weekly cashflow
- Handled, accounted for cash vault
- Replenished ATM machines and Automatic Cash Dispensary
- Branch key holder for the to open and close for operation
- Acquired new members with sales management techniques
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer
- Processed cash and check deposits daily
- Exceeded personal sales goals for total revenues and new accounts
Education
Bachelor of Science - Business Administration, Accounting
The University of Southern Mississippi (AACSB)
Hattiesburg, MS 3940608.2011
Skills
- Property Damage Assessment
- Claims analysis
- Insurance regulations knowledge
- Policy Interpretation
- Xactimate Expertise
- Settlement Negotiations
- Claims Processing
- Team Collaboration
- Critical Thinking
Languages
Vietnamese
Native or Bilingual
Timeline
Property Desk Adjuster
Eberl Claim Services
08.2021 - 11.2023
File Examiner
Mid-America Catastrophe Services
08.2020 - 08.2021
Property Desk Adjuster
Pilot Catastrophe Inc.
09.2017 - 09.2019
Member Service Representative
Navigator Credit Union
05.2014 - 03.2017
Bachelor of Science - Business Administration, Accounting
The University of Southern Mississippi (AACSB)
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