Theresa Dinho
Danbury
Summary
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in Store manager role.
Overview
31
31
years of professional experience
Work History
Store Manager
F.Y.E
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Christmas Tree Shops
07.2011 - 08.2023
- Communicated with store manager about store priorities and expectations
- Interacted with customers on the sales floor and on the phone
- Merchandising on the salesfloor
- Interview potential employees
- Gave detailed, clear direction to employees and followed up on their progress
- Continuously coaching and providing feedback
- Empower employees to satisfy customer needs, offers guidance during complex situations
- Implement change if necessary
- Performed opening/closing functions, act as Manager on duty, responsible for building security and employee safety
- Promote a safe working environment for our associates by following company guidelines & a safe shopping experience
Pharmacy Technician (Pharmacy Tech)
Stop & Shop Pharmacy
03.2017 - 12.2018
- Entering new customers information into the computer
- Checking insurances
- Filling/refilling prescriptions
- Customer service
- Ringing up the prescriptions
Medical Assistant
Physicians For Women
11.2003 - 08.2011
- Assisting doctors with procedures
- Keeping doctors on task and on time
- Preparing charts for the following days sessions
- Obtaining patients vitals and health history
- Preparing proper requisitions for laboratories
- Ordering forms and necessary supplies for the medical department
- Prioritize faxes that came through
Supervisor
Toys R Us
10.1993 - 07.2003
- Cahiering & balancing register tills & preparing deposits
- I would look at and submit Payroll
- I would interview potential employees, and prepared the new hire packets
- Merchandising & planograms
- Training new employees
- Opening & closing functions of the store
- Handling customer services complaints
- Assisting customers on the sales floor and on the phone
Education
Vocational School Certificate - coding
Danbury Hospital School of Medical Records
Danbury, CTHigh School Diploma -
Danbury High School
Danbury, CTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
F.Y.E
04.2024 - Current
Pharmacy Technician (Pharmacy Tech)
Stop & Shop Pharmacy
03.2017 - 12.2018
Assistant Manager
Christmas Tree Shops
07.2011 - 08.2023
Medical Assistant
Physicians For Women
11.2003 - 08.2011
Supervisor
Toys R Us
10.1993 - 07.2003
High School Diploma -
Danbury High School
Vocational School Certificate - coding
Danbury Hospital School of Medical Records
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