THERESA DIPASQUALE

• Proven ability to learn quickly and adapt to new situations.
• Assisted customers in navigating through various web pages on the Vanguard's website.
• Provided accurate information to callers by demonstrating active listening skills in a professional manner.
• Managed client expectations with clear communication, leading to stronger relationships and trust building.
• Collaborated with internal departments to resolve complex issues and provide customized support to clients.
• Implemented best practices in customer service, contributing to an overall improvement in client satisfaction ratings.

Oct 2022-Aug 2023 Customer Service Associate: Vanguard Charitable

• Provided premium telephone and e-mail service to existing donors and prospect clients.
• Providing accurate information to clients, by demonstrating active listening in a professional manner.
• Educating clients about donor advised funds about contributions, investments, and granting inquires.
• Assist clients with navigating their online accounts to self provision and manage their accounts.

• Completed daily reports on attendance and disciplinary performance.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Completed daily reports on attendance and disciplinary performance.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

• Transcribing data from source documents according to LexisNexis standards
• Edited and corrected United States patents.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines

• Resolved escalated customer complaints.
• Assisted in new hire training and mentoring classes.
• Assisted customers with questions about automobile loan and terms of their contract.
• Worked in a high-volume call center.
• Successfully exceeded company monthly goals and customer satisfaction ratings.

• Arranged and coordinated sales calls with prospective clients to generate sales in business for hotel.
• Liaised with wedding and event planners to increase hotel patronage and boost bookings.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Monitor revenue activity.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Assign duties to workers, and schedule shifts.
• Interviewed, hired, and trained new employees.
• Coordinate front-office activities of hotels or motels, and resolve problems.