Theresa Donmoyer
Harrisburg,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Sales Representative
Mount Equity LLC
04.2013 - Current
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
Office Manager
Millwork For Less
05.2003 - 03.2013
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Food Services Management
Indiana University of Pennsylvania
Indiana, PASkills
- Business Development
- Client Service
- Account Management
- Account Servicing
- Records Management
- Customer Service
- Process Improvement
- Revenue Generation
- Sales Closing
- Customer Relationship Building
- Systems and Software Expertise
- Product and Service Knowledge
Timeline
Sales Representative
Mount Equity LLC
04.2013 - Current
Office Manager
Millwork For Less
05.2003 - 03.2013
Bachelor of Science - Food Services Management
Indiana University of Pennsylvania
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