Theresa Donnell
Grand Prairie,TX
Summary
I am highly motivated individual ; self-starter and a fast learner. Driven diverse background in management; banking; security and customer service over 17 years. Also accustomed to working in environments ranging from corporate settings and banking facilities. Effective : detailed time management and my customer service skills and impeccable. Therefore, I will be a valuable assets to any organization upon employment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal Security Services
08.2023 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
Courtesy Officer
Boxer Property
09.2019 - 07.2023
- Ensure the safety of guests; employees and company assets through constant patrol and observation
- Promote positive and courteous public relations
- Maintain daily logs and shift reports
- Notify management of issues such as suspected theft of property defacement
- Supported the leasing team by conducting tours and showcasing the benefits of living at the property, resulting in increased occupancy rates.
Home Health Aide
Garcia Home Health
04.2016 - 08.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Traveled to clients' homes to complete healthcare services and promote conitinuity of care
- Provide moblity assistance such as walking and regular exercising
- Completed entries in log books, journals and care plans to accurately document and report patient progress
Security Officer
Dallas Central Patrol
01.2015 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo indentification prior to granting facility access
Dispatcher
System Group Protective Services
04.2007 - 06.2011
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Loan Clerk
Check `n Go
02.2005 - 02.2007
- Assisted the store manager with daily administravie operations
- Communicated with customers in person and via telephone inquires
- Processed payday loans transactions; resolved customer issues; heavy collections and marketing
- Trained new employees
Store Manager
ACE Check Cashing
01.2002 - 01.2005
- Managed inventory control; cash control and store opening and closing procedures
- Managed store employees successfully in a fast- paced environment and trained new employees to maximize team performance
- Cashed checks; money wires; processed cell phone; insurance payments and processed payday loans
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Verification Specialist
Bank One
08.1998 - 12.2001
- Verified Ira's and Beneficiaries
- Processed transfers and printed cashiers checks
- Communicated with investment companies
- Prepared and updated customers financial statement to be sent off monthly
- Exceeded expectations in meeting established targets while maintaining uncompromising quality standards.
Education
HighSchool -
Barbara Manns HighSchool
12.1998
Skills
- Store Management
- Multi-line phone talent
- 10-Key Typing
- Closed-Circuit Television (CCTV)
- Inventory control and record keeping
- Payment Processing
- Customer Relationship Management (CRM)
- Clerical Support
- Filing
- Dispute Resolution
- Computer Skills
- Microsoft Excel
Certification
Non Commission, Boxer Property, 09/01/21, 12/01/23
Timeline
Shift Supervisor
Allied Universal Security Services
08.2023 - Current
Courtesy Officer
Boxer Property
09.2019 - 07.2023
Home Health Aide
Garcia Home Health
04.2016 - 08.2019
Security Officer
Dallas Central Patrol
01.2015 - 01.2017
Dispatcher
System Group Protective Services
04.2007 - 06.2011
Loan Clerk
Check `n Go
02.2005 - 02.2007
Store Manager
ACE Check Cashing
01.2002 - 01.2005
Verification Specialist
Bank One
08.1998 - 12.2001
HighSchool -
Barbara Manns HighSchool
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