Theresa Dooley
Uber
CINCINNATI,OH
35
years of professional experience
Dedicated transportation professional with a strong commitment to customer service and safety. Proven track record of delivering reliable rides and maintaining high satisfaction ratings.
Work History
Uber Driver
9 Years 5 Months- Provided safe and reliable transportation for passengers across various routes.
- Navigated complex urban environments using GPS technology to optimize travel time.
- Maintained high ratings through excellent customer service and communication skills.
- Monitored vehicle performance and conducted routine maintenance checks to ensure safety.
- Developed strong rapport with regular passengers, enhancing overall ride experience.
- Delivered passengers to destinations safely and on time.
- Coordinated with Uber support teams to resolve issues efficiently, ensuring seamless operations.
Warehouse Worker
5 Years 5 Months- Maintained cleanliness and organization of work area to ensure compliance with safety protocols.
- Collaborated with team members to streamline order fulfillment processes and reduce delays.
- Trained new employees on safety procedures and proper use of warehouse tools and systems.
- Implemented best practices for inventory control, enhancing accuracy in stock levels and availability.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Janitorial Assistant
3 Years 3 Months- Maintained cleanliness and sanitation standards throughout store premises.
- Operated cleaning equipment efficiently to ensure optimal performance.
- Developed schedules for routine maintenance tasks to enhance workflow efficiency.
- Assisted in training new staff on safety protocols and cleaning procedures.
Layup Technician
3 Years 9 Months- Operated and maintained layup tools and equipment for composite materials.
- Executed precise material cutting and preparation for assembly processes.
- Collaborated with engineering teams to ensure compliance with design specifications.
- Implemented continuous improvement initiatives to optimize production workflows.
Team Lead
6 Years 1 Month- Trained and mentored team members on customer service excellence and operational procedures.
- Supervised daily operations ensuring compliance with health and safety regulations.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Developed staff schedules to optimize labor costs while maintaining service quality.
Cashier
4 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Organized and displayed merchandise on sales floor.
Cashier
3 Years 4 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed customer transactions accurately using point-of-sale system.
- Maintained cleanliness and organization of cashier area to enhance operational efficiency.
- Assisted in training new cashiers on procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customers' needs.
- Monitored inventory levels at the register, reporting discrepancies for timely restocking.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Recommended menu items to customers, contributing to increased sales through upselling techniques.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Customer service
Collaboration
Dependable and trustworthy
Time management
Dependable and reliable
Route optimization
Passenger relations
Teamwork and collaboration
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Watching Movies and TV Shows
Strategy Games
I like trying new recipes and food trends.
I enjoy cooking for friends and family gatherings.
Baking
Music
Road Trips
Cake Decorating
Personal Development and Self-Improvement
Timeline
Warehouse Worker
Amazon
10.2019 - 03.2025Read More
Uber Driver
Uber
03.2017 - CurrentRead More
Janitorial Assistant
Walmart
10.2015 - 01.2019Read More
Layup Technician
Ctlaerospace
09.2008 - 06.2012Read More
Team Lead
Hardee's Restaurant
02.1995 - 03.2001Read More
Cashier
Walmart
09.1994 - 01.1995Read More
Cashier
Hardee's Restaurant
05.1991 - 09.1994Read More
Liberty Christian Academy
High School Diploma
Read More