Summary
Overview
Work History
Education
Skills
Certification
making jewerly, knitting, making my own soap and selling my products.
Timeline
Generic

Theresa Dorman

Washington,DC

Summary

I went to school to be a medical assistance but the school no know longer exit. I graduated and got a diploma was never able to gain employment . Since then I have worked at other places in sales but forgot the years. Reliable and upbeat as a Sales Associate I was successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sales Associate

RadioShack
04.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Bed Bath & Beyond
12.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Mialer

The Washington Post
02.1983 - 07.1998
  • A Mail Handler's responsibilities for the loading and unloading of mail throughout the facility. I also had duties supplying materials to the Mailers , while they inserted the comics and other materials . Mailing the newspaper to other facilities and around the county. Over seeing other workers and training new comers for the job. Later on, I was trained as a Mailer.



Customer Service Representative

Department Of Motor Vehicles
04.1989 - 12.1990
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

GED -

Fairmont Heights
09.1968

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Excellent People Skills
  • Relationship Selling
  • Cash Register Operation
  • Product Recommendations
  • Problem-Solving Skills
  • Professional Demeanor
  • Stocking and Receiving
  • Inventory Tracking
  • Sales Expertise
  • Cash Handling Accuracy
  • Money Handling
  • Product Promotions
  • Listening Skills
  • Problem-Solving
  • Conflict Resolution
  • Multi-Tasking Strength
  • Verbal/Written Communication
  • Reliable and Punctual
  • Fitting Room Maintenance
  • Cleaning Techniques
  • Customer Service
  • Flexible Schedule

Certification

  • [Area of certification], [Company Name] the school know longer exit. certificate in the past .

making jewerly, knitting, making my own soap and selling my products.

I am a good worker . I was sick for awhile and had to go on disability. I wish to return to work.  Like I said the Medical assistance school know longer exit nor the other schools . I went to in the past.

Timeline

Sales Associate

RadioShack
04.2020 - 03.2021

Sales Associate

Bed Bath & Beyond
12.2019 - 08.2020

Customer Service Representative

Department Of Motor Vehicles
04.1989 - 12.1990

Mialer

The Washington Post
02.1983 - 07.1998

GED -

Fairmont Heights

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Theresa Dorman