Theresa Douston
East Haven,CT
Summary
Dynamic leader with a proven track record at Sunbelt Rentals, excelling in P&L management and fostering team development. Spearheaded initiatives that significantly enhanced process efficiency and safety compliance. Demonstrated expertise in inventory management and sales coaching, driving operational excellence and boosting customer satisfaction. Achieved notable improvements in service delivery and financial performance.
Overview
9
9
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
2022.10 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Demonstrated leadership skills in managing projects from concept to completion.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Executed sales and marketing initiatives to increase revenue for company.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Dispatch Supervisor
Sunbelt Rentals
2020.09 - 2022.10
- Directed dispatching, routing, and tracking of thirteen fleet vehicles/employees.
- Evaluated and adjusted over several routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Equipment Rental Specialist
Sunbelt Rentals
2015.09 - 2020.09
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Placed sales calls and handled sales for incoming customer calls.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Education
High School Diploma -
East Haven Highschool
East Haven, CT06.2001
Skills
- P&L Management
- Health and safety compliance
- Process Improvement
- Inventory Management
- Technical Support
- Branch operations
- Sales Coaching
- Team training and development
- Sales Presentations
- Employee Coaching
- Work Planning and Prioritization
- Service Documentation
Timeline
Branch Manager
Sunbelt Rentals
2022.10 - Current
Dispatch Supervisor
Sunbelt Rentals
2020.09 - 2022.10
Equipment Rental Specialist
Sunbelt Rentals
2015.09 - 2020.09
High School Diploma -
East Haven Highschool
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