Theresa Drummond
Franklin,IN
Summary
Creative individual with an exceptional background spent in the retail industry. An engaging demeanor with the ability to work with people of all different personalities. Seeking the opportunity to be the next Management Assistant for your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Pedcor Management
03.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Lead Teacher
Building Bridges Early Learning Center
01.2019 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Organized rooms in line with current educational thinking to maximize educational opportunities
- Conferred with parents about student progress to boost family involvement and enhance student support
- Took over preschool class for 8 months, managing all classroom assignments, student needs and record keeping
Rural Mail Carrier Associate
USPS
05.2017 - 01.2019
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Directly interacted with customers in pleasant manner, always maintaining professionalism
- Updated routes based on weather and road conditions in real time to decrease delivery times by 80%
- Helped customers by carrying oversize parcels inside residences
- Distributed mail on foot to residences and businesses, delivering to approximately 475 customers per shift
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Center Manager
Pet Angel World Services
02.2010 - 10.2016
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Checked facility, employee work and service levels to maintain compliance with company and industry standards
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
- Maintained organized, safe and clean memorial center to keep productivity high and maximize customer satisfaction
- Directed work of drivers and office teams to deliver exceptional client experiences
- Managed work and performance of more than 7 employees
- Processed payroll for over 7 employees as part of sound human resources and financial management strategies
- Directed daily operations at busy pet memorial center
Education
High School Diploma -
Madison Comprehensive High School
Skills
- Relationship building
- Time sheet processing
- Record keeping
- Customer Service
- Administrative tasks
- Business Management
- Personable and outgoing
- Staff management
- Accounting familiarity
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
Accomplishments
- Maintained occupancy rate at 98.5% or higher for 24 months.
Certification
- Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM).
Timeline
Property Manager
Pedcor Management
03.2020 - Current
Lead Teacher
Building Bridges Early Learning Center
01.2019 - Current
Rural Mail Carrier Associate
USPS
05.2017 - 01.2019
Center Manager
Pet Angel World Services
02.2010 - 10.2016
High School Diploma -
Madison Comprehensive High School
Similar Profiles
John McArthurJohn McArthur
Maintenance Technician at Pedcor ManagementMaintenance Technician at Pedcor Management
Sagal YusufSagal Yusuf
Leasing Representative at Pedcor ManagementLeasing Representative at Pedcor Management
Sagal YusufSagal Yusuf
Leasing Representative at Pedcor ManagementLeasing Representative at Pedcor Management