Theresa Dziuban
Detroit,MI
Summary
Adept at enhancing patient satisfaction and streamlining billing processes, I significantly boosted revenue and patient loyalty at Great Expressions Dental Centers. Skilled in insurance verification and patient relations, my proactive approach and ability to multitask have consistently improved office efficiency and compliance with HIPAA standards.
Overview
19
19
years of professional experience
Work History
Dental Receptionist
Park Dental
11.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Office Manager
Great Expressions Dental Centers
02.2006 - 11.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.k
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
St. Hedwig High
Detroit, MI05.1978
Skills
- Dental Terminology
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Payment Processing
- Incoming Call Reception
- Insurance Verification
- Maintaining cleanliness
- Patient Scheduling
- Insurance Billing
- Records Management
- Patient documentation
- HIPAA Compliance
- Office Opening and Closing
- Data Entry
- Billing Procedures
- Accounts Receivable
- Patient Relations
- Administrative Support
- Mail Sorting and Distribution
- Electronic Dental Record (EDR)
- Understanding of confidentiality laws
- Adept at multi-line phones
- Financial Plan Options
- Patient Flow Management
- Cash Handling
- Patient Billing
- Customer Service
- Adaptable and Flexible
- CPR Certified
- Documentation and Recordkeeping
- Insurance Authorizations
- Payment Scheduling and Collection
Additional Information
I am looking to work a part time position, but am willing to work full time if necessary. I enjoy working with the public and making them feel special, not just a dollar sign. I have worked 17-1/2 years in the dental field and am very knowledgable with insurances and procedures. I feel I would be a very good fit in your office.
Timeline
Dental Receptionist
Park Dental
11.2023 - Current
Dental Office Manager
Great Expressions Dental Centers
02.2006 - 11.2023
High School Diploma -
St. Hedwig High
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