Theresa Eason
Chicago,IL
Summary
Seasoned fine dining server with vast knowledge of high-end food, wine and spirits. Brings skillset in providing top-notch customer service, fostering loyal clientele and maintaining a pristine dining environment. Highlights include effective communication skills, ability to multitask under pressure and strong teamwork ethic. Prior roles have benefited from quick problem-solving abilities and keen eye for detail, resulting in enhanced guest satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Charlie Martin's
Chic, IL
09.2024 - Current
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Utilized POS systems for order entry and processing with precision.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
Event Manager
Spearhead Hospitality/ The Robey
Chicago, IL
03.2024 - 09.2024
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
- Reserved space, equipment and personnel needed to facilitate events.
- Coached and counseled employees to reflect company service standards and procedures.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
Server Trainer
Four Corners/ Federales West Loop
Chicago, IL
05.2016 - 01.2020
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Worked directly with servers for many shifts during training process.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
Fine Dining Server
Gibsons Restaurant Group
Chicago, IL
05.2006 - 04.2016
- Detailed menu options to patrons, made recommendations, and captured their orders.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Matched wines with menu items and guest preferences.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Participated in regular staff meetings and training sessions to improve service standards.
Education
Associate of Arts - General Studies
Oakton Community College
Des Plaines, IL05-2003
Skills
- Fine dining experience
- Food allergy awareness
- Advanced wine knowledge
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- POS system operations
- Event service
- Relationship building
Certification
- Basset & Food Handler
References
References available upon request.
Timeline
Fine Dining Server
Charlie Martin's
09.2024 - Current
Event Manager
Spearhead Hospitality/ The Robey
03.2024 - 09.2024
Server Trainer
Four Corners/ Federales West Loop
05.2016 - 01.2020
Fine Dining Server
Gibsons Restaurant Group
05.2006 - 04.2016
- Basset & Food Handler
Associate of Arts - General Studies
Oakton Community College
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