Theresa Eaton
Dumas,MS
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Director of Operations
EmployBridge
Dumas, MS
01.2023 - 02.2024
- Functions as the primary point of contact to branch teams to provide elevated support and first line expertise in the areas of Branch Operations, Recruiting and Order Fulfillment, and Team Development.
- Act as an Influencer to help create discipline and provide insight to the regional leader into the operations of the business.
Regional Operations Trainer
EmployBridge
Dumas, MS
03.2022 - 12.2022
- Adapted quickly from hybrid learning model to virtual learning at the beginning of the pandemic.
- Collaborated with team to build and deliver virtual small group learning sessions for colleagues of all levels, focusing on technology, communication, system optimization, and relationship building skills.
- launched and managed new hire virtual small group training program focusing on skill building for 30, 60, 90 days.
- Utilized attendance and survey data to change all virtual learning programs.
- Assisted in building and delivering leadership training for utilizing PowerBI Data reports to track KPI's and reach company growth goals.
Regional Operations Trainer
EmployBridge
Dumas, MS
06.2018 - 12.2022
- Traveled to conduct in person training to support new colleagues, company initiatives, and skill building.
- Delivered in person new hire training workshops.
- Scheduled and conducted one on one training sessions with new colleagues to support system learning.
Area Operations Manager
EmployBridge
Tupelo, MS
01.2016 - 06.2018
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
- Resolved client/associate issues and complaints in a timely manner.
- Addressed problems encountered by staff during their daily activities promptly and efficiently.
- Responsible for Recruiters and On-site Managers growth and development.
On-Site Manager
EmployBridge
Booneville, MS
04.2012 - 12.2015
- Organized one on one meetings with client supervisors to discuss performance issues and goals.
- Managed client communication, including responding to inquiries, resolving complaints and providing assistance.
- Maintained a safe working environment by ensuring all safety regulations were followed and adhered to.
- Created detailed reports outlining progress made towards achieving client objectives.
- Oversaw the recruitment process, including interviewing potential candidates, conducting background checks and making hiring decisions.
- Oversaw between 75-200 variable workforce associates between 3 shifts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Human Resources Specialist
Diversity Vuteq
Blue Springs, MS
07.2010 - 04.2012
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Recruited, interviewed, and selected applicants to fill team member openings.
- Administered all benefits for 400 employees STD, LTD, Medical, Dental, Vision, COBRA.
- Responsible for inventory/issuance of all personal protection equipment.
Site Leader/Human Resources Manager
MW Manufacturers (Manufacture Doors & Windows)
Tupelo, MS
10.1985 - 06.2009
- Started in 1985 as Data Entry Specialist
- Promoted in 1993 to Accounting Manager
- Promoted in 1999 to Human Resources Manager/Site Leader
- Held Human Resources Manager/Site Leader position until the Tupelo location was closed due to 2008 Housing market crisis.
Education
Bachelor of Science - Accounting And Finance
University of Mississippi
University, MS01-2007
Bachelor of Arts - Business Administration/Human Resources
Columbia Southern University
Orange Beach, AL05-2006
Associate of Applied Science - Administrative Assistance And Secretarial Science
Fayetteville Technical Community College
Fayetteville, NC07-1985
Skills
- Leadership Training
- Operations Oversight
- Operational Efficiency
- KPI Tracking
- Employee Development
- Adaptability and Flexibility
- Team Collaboration
- Recruitment
- Policy/Program Development
- Data Management
- Customer Retention
Timeline
Director of Operations
EmployBridge
01.2023 - 02.2024
Regional Operations Trainer
EmployBridge
03.2022 - 12.2022
Regional Operations Trainer
EmployBridge
06.2018 - 12.2022
Area Operations Manager
EmployBridge
01.2016 - 06.2018
On-Site Manager
EmployBridge
04.2012 - 12.2015
Human Resources Specialist
Diversity Vuteq
07.2010 - 04.2012
Site Leader/Human Resources Manager
MW Manufacturers (Manufacture Doors & Windows)
10.1985 - 06.2009
Bachelor of Science - Accounting And Finance
University of Mississippi
Bachelor of Arts - Business Administration/Human Resources
Columbia Southern University
Associate of Applied Science - Administrative Assistance And Secretarial Science
Fayetteville Technical Community College