Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
21
21
years of professional experience
Work History
Post Closing QC Analyst / Trainer, Senior Insuring Specialist
Bayview Loan Servicing, LLC
03.2018 - 05.2023
Establish & Implement quality control standards for mortgage records
Subject Matter Expert on FHA, VA, and USDA agency guidelines
Serve as liaison between underwriting and processing to maintain smooth process flow and optimal processing time
Train all new associates and long-term mentoring of set team members (40 team members at the highest)
Assist in daily monitoring of the Government Insuring box for wholesale case assignments consumer case assignments and questions on government-financed loans
Assist with UFMIP wiring when management is out of the office.
Senior Insuring Specialist
Bayview Loan Servicing, LLC
03.2014 - 03.2018
Build 8-10 binders daily to outline loan deficiencies in line with Insurer/Investor guidelines
Build, review, cure, and insure all consumer and wholesale binders
Train all new associates and long-term mentoring of set team members.
Processor & Junior Processor
Green Tree Servicing, LLC
08.2011 - 03.2014
Prepare loans for submission to underwriting, calculation of income, review of asset, and credit report totally 30 loans per month minimum.
Obtain and review documentation required for underwriting prior to resubmission to insure each file meets set conditions
Obtain and review subordination agreements as required
Obtain and review Mortgage Insurance Certificates for compliance and required coverage
In-depth Review of Homeowners and Flood Insurance Policies for required coverage and limits for all property types
Prepare loans for closing, schedule with borrowers, review final figures and answer questions and address concerns
Review underwriting matrixes/guidelines to ensure compliance with program guidelines and changes
Review title reports and obtain documentation for clear title as needed
Primary custodian and coordinator for all loans
Key contact for borrowers and related venders
Frequent communication with all internal departments including sales to provide status and updates on loan progress or issues
Request Homeowners Insurance declaration pages, Condo Insurance Certificates, Mortgage Insurance Certificates, Subordination agreements, and Verification of Employment (verbal and full).
Operations Team Coordinator, Senior Insuring Specialist, Support Technician
GMAC Mortgage, LLC
06.2002 - 08.2011
Work with field underwriting consultant to address procedural issues that have been escalated for resolution
Review aged uninsured loans to resolve document deficiencies and escalate uninsurable loans to the department manager
Build relationships and communicate with agencies, credit policy, and production business leads as needed to resolve business issues and request process improvements
Review FHA and VA guidelines and provide guidance to associates in solving the most technical problems
Build 8-10 binders daily to identify all deficiencies and address loan deficiencies in line with Insurer/Investor defined guidelines
Assist with training of new associates and long-term mentoring of established team members
Assist in daily monitoring of the Government Uninsured box for companywide issues and questions on government financed loans
Prepare FHA/VA requested audit packages, research and respond to audit deficiencies for FHA and VA notices
Pilot and assist with implementation of new systems such as ISS and Looking Glass
Organize Prep and allocate files for Senior Insuring Specialist
Assist with resubmitting Notices of Rejection
Maintain Vendor relationships and package/ship files to Vendors
Review delinquent loans and cross-check against payments made.
Education
Associate Degree -
Bucks County Community College
Newtown, PA
01.1999
Skills
Microsoft Office
Microsoft Outlook
Microsoft Excel
Adobe Pro
Citrix
Encompass
Risk Assessment
Audit processes
Excellent verbal and written communication skills
Extremely organized and multi-tasker
Quality control methodologies
Quality processes
References
Brian Rippert, AVP Compliance & Oversight, 215-591-2903
Bridget Brady, Post Closing Manager, 484-213-1590
Timeline
Post Closing QC Analyst / Trainer, Senior Insuring Specialist
Bayview Loan Servicing, LLC
03.2018 - 05.2023
Senior Insuring Specialist
Bayview Loan Servicing, LLC
03.2014 - 03.2018
Processor & Junior Processor
Green Tree Servicing, LLC
08.2011 - 03.2014
Operations Team Coordinator, Senior Insuring Specialist, Support Technician
GMAC Mortgage, LLC
06.2002 - 08.2011
Associate Degree -
Bucks County Community College
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