Theresa Embrey
Millsboro,DE
Summary
Multi-talented Regional Manager with experience managing business needs. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Manager
Travel Advantage Network
Glen Burnie, MD
04.2021 - Current
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Recruited and trained new employees to meet job requirements.
- Oversaw the operation of more than 50 vacation rentals in two separate markets.
- Managed the cleaning vendor and maintenance staff.
- Conducted weekly inspections of vacation rentals and implemented necessary corrective measures.
- Maintained our ticket system used for issues.
- Reviewed proposals for additional work in rental properties.
- Weekly reports to vendors and our company.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key property owners in the area.
Customer Service Representative
Concentrix
09.2020 - 01.2024
- Working for United Health Care project
- Training to assist DSNP Florida Members
- Customer Service
- Answering members phone calls
- Assistant Members with any issues they are having with doctors, transportation or any other issues
- Use computer to look up members information
- Use multiple computer systems.
Rental Manager
Sandcastle Real Estate - Bethany Beach, DE
10.2019 - 03.2020
- Manage rental staff of agents
- Assist Homeowners
- Work with sub contractors for keys and appointments
- Book reservations for guests via phone calls or emails
- Answer phone calls and emails from guests and owners
- Process payments from guest
- Run reports for guests checking in and out make packets for the guests
- Run reports for the rental staff.
Jack Lingo Realtor
DE - Rehoboth Beach, DE
01.2016 - 01.2019
- Process check-ins/outs, collecting rent money, processing any guest credits and/or charges, etc
- Run reports of guests checking in and make check in packets
- Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints
- Enter and assign work orders to the appropriate vendor and follow up on the work performed and notify the owner
- Responsible for giving keys to vendors
- Answer inquiries from perspective guest via email or phone calls in a timely matter
- Answer emails and phone calls from owners about the property they own
- Update customer information in computer system
- Take assigned on call time for after hours emergencies.
Guest Services Agent
Wyndham Vacation Rentals - Bethany Beach, DE
01.2015 - 01.2016
- Process check-ins/outs, collecting rent money, processing any guest credits and/or charges, etc
- Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay
- Responsible for key control and front desk audits
- Performing clerical duties such as typing, filing, recording, mailing and computer data input processing as necessary.
Education
High school diploma -
Skills
- Excellent knowledge of computers including Microsoft Office Suite of Products
- Good customer-relations background
- Clerical Experience
- Property Management
- Guest Services
- Sales
- Administrative Experience
- Staff Management
- Database Management
- Project Management
- Operations
Certification
Real Estate License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Regional Manager
Travel Advantage Network
04.2021 - Current
Customer Service Representative
Concentrix
09.2020 - 01.2024
Rental Manager
Sandcastle Real Estate - Bethany Beach, DE
10.2019 - 03.2020
Jack Lingo Realtor
DE - Rehoboth Beach, DE
01.2016 - 01.2019
Guest Services Agent
Wyndham Vacation Rentals - Bethany Beach, DE
01.2015 - 01.2016
High school diploma -
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