THERESA ESCOFFERY
Project Manager Specialist (PMP)
N Bethesda,MD
Summary
Client Services Manager with 10+ years providing leadership across matrix teams in the Hospitality industry. Driving operations with financial oversight and resource management to achieve smooth flow and project operations. Serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
19
19
years of professional experience
3
3
Certificates
11
11
years of post-secondary education
Work History
Lead Orthopedic Therapist
MediMassage Pro, LLC
N Bethesda, Maryland
09.2011 - Current
- Awarded Top 3 Medical Massage Therapist in the Washington DC Metropolitan region
- Providing comprehensive care to improve and strengthen clients seeking pre and post-surgical chronic pain management
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Created social marketing advertisements to increase awareness of services and boost sales.
- Maintained client treatment records and designed long-term care programs for return customers.
Retail Store Manager
NEUHAUS BELGIAN CHOCOLATE USA
Washington, DC
10.2018 - 06.2021
- Entrepreneurial spirit, eye for detail, managed all sales and operational aspects of luxury $1M high volume boutique, 2nd only to NY Flagship store
- Consistently obsessed and analyzed customer needs; improved sales targets and lead conversion by 10% annually
- Reduced shrinkage 40% by closely monitoring inventory and security procedures.
- Grew company sales 15% by devising strategic promotional plans capitalizing on changing market conditions.
Spa Treatments Manager
THE SPA AT MANDARIN ORIENTAL
Washington, DC
10.2016 - 10.2018
- Owned client relationships, coordinated service level objectives to ensure LQE pillars were achieved; Monitored compliance with client policies and procedures
- Inspired, led diverse staff of 25+ on treatment procedures, protocols, inventory management and marketing for 10K square foot facility
- Reduced overall product inventory waste 25% by improving treatment protocols
- Social Media, radio and television events to increase wellness branding
- Engaged in wellness and support activities targeting prominent athletes and actors
Spa Operations Supervisor
THE SPA AT MANDARIN ORIENTAL
Washington, DC
05.2016 - 10.2016
- Primary point of contact for client and all escalated Spa matters
- Analyzed spa management data and metrics to identify trends and investigated areas for improvement which resulted in 25% increase in guest satisfaction
Client Executive
ART TECHNOLOGY GROUP, ORACLE
Washington, DC
12.2006 - 01.2010
- Managed full SaaS lifecycle; revenue growth, supported P&L per site, minimized variable costs (primarily labor), executed revenue reports, generated statements of work and maximized operation's year over year 10% profit margin
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
- Established cooperative working relationships with diverse cross-functional teams, stakeholders, domestic/internationally to support full project life cycle for multiple Fortune 100, Fortune 500 accounts
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD 09.1998 - 09.2009
Skills
Project Management (PMP)
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SCRUM Master & Agile Project Management Certificate, Stack Skills - May 2021
05-2021
Retail Store Manager
NEUHAUS BELGIAN CHOCOLATE USA
10.2018 - 06.2021
Spa Treatments Manager
THE SPA AT MANDARIN ORIENTAL
10.2016 - 10.2018
Spa Operations Supervisor
THE SPA AT MANDARIN ORIENTAL
05.2016 - 10.2016
Lead Orthopedic Therapist
MediMassage Pro, LLC
09.2011 - Current
Client Executive
ART TECHNOLOGY GROUP, ORACLE
12.2006 - 01.2010
Bachelor of Science - Business Administration
University of Maryland Global Campus
09.1998 - 09.2009
Accomplishments
- Promoted to Assistant Spa Manager in only 6 months
- Earned company-wide recognition as a Project Management Specialist for the successful orchestration of effective and efficient team collaborations in support of multiple cross-functional projects.
- Used Microsoft Excel to develop budget/forecast projections, cost compilation/analysis, resulted in hiring/staffing for numerous departmental units which effectively reduced operating expenses by 20% annually
Certification
SCRUM Master & Agile Project Management Certificate, Stack Skills - May 2021
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