Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Theresa Everett Parmer

Woodbridge,VA

Summary

Dynamic Practice Coordinator at ADVANCED BILLING CONCEPTS with specialization in medical billing and team leadership. Expertly streamlined workflows, significantly enhancing operational efficiency and compliance. Proficient in training staff and elevating patient service delivery, cultivating a collaborative environment that promotes continuous improvement and exceptional care.

Overview

38
38
years of professional experience

Work History

Practice Coordinator

ADVANCED BILLING CONCEPTS
ALEXANDRIA, VA
04.2005 - 03.2025
  • Streamlined office workflows to enhance operational efficiency and reduce delays.
  • Trained new staff on office procedures and best practices for patient care.
  • Maintained medical records compliance with healthcare regulations and standards.
  • Communicated effectively with patients regarding billing inquiries and service details.
  • Collaborated with healthcare providers to improve patient service delivery methods.
  • Reviewed invoices for accuracy prior to payment processing.
  • Verified insurance benefits for patients prior to their appointment date.
  • Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
  • Developed processes to streamline workflow within the practice.
  • Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
  • Maintained accurate patient information in electronic health records system.
  • Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
  • Updated patient information as needed in practice management software.
  • Performed data entry into various systems including EHRs, PMS .
  • Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
  • Participated in quality improvement initiatives to ensure compliance with regulatory standards.
  • Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
  • Served as a liaison between the practice and third party payers when resolving issues related to reimbursement or claims denials.
  • Adhered to HIPAA regulations while handling protected health information.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and implemented policies and procedures for effective practice management.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

PMR OFFICE MGR

INOVA
ALEXANDRIA, VA
06.1994 - 04.2005
  • Managed daily office operations and maintained efficient workflow systems.
  • Oversaw vendor relationships and negotiated service contracts for office supplies.
  • Implemented organizational strategies to enhance productivity and employee engagement.
  • Developed training materials and conducted orientation for new employees.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Provided training to new hires on office policies and procedures.
  • Maintained confidential records relating to personnel matters.
  • Guided employees in handling difficult or complex problems.

PMR OFFICE SECRETARY

INOVA
Alexandria, Virginia
03.1992 - 06.1994
  • Handled correspondence and communications through phone and email.
  • Organized and maintained office files and documents systematically.
  • Organized and maintained filing systems both electronically and manually.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

MEDICAL RECORDS SUPPLY COORDINATOR

INOVA
Alexandria, VA
01.1990 - 03.1992
  • Streamlined order processing to enhance efficiency in procurement activities.
  • Developed and maintained documentation for inventory management procedures.
  • Trained new staff on best practices for supply coordination processes.
  • Conducted regular physical inventories to ensure accuracy of records.
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
  • Managed inventory levels and conducted regular stock audits.

Physicians records clerk

INOVA
Alexandria, Virginia
04.1988 - 01.1990
  • Maintained accurate patient records in compliance with healthcare regulations.
  • Assisted staff with retrieving and archiving patient information efficiently.
  • Coordinated record audits to verify accuracy and completeness of files.

  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Resolved discrepancies between physical files and digital databases.
  • Ensured confidentiality of sensitive information while handling records requests.

Dietary Clerk

INOVA
Alexandria, VA
12.1987 - 04.1988
  • Processed patient meal requests using specialized software systems for accuracy.
  • Provided support to dietitians in record-keeping and maintaining compliance standards.
  • Trained new staff on dietary procedures, safety protocols, and customer service practices.
  • Accurately entered patient dietary orders into the computer system.
  • Provided nutrition education to patients upon request.
  • Attended weekly meetings with the Dietary Manager regarding upcoming menu changes or specials.
  • Followed dietary procedures in accordance with established policies.
  • Engaged with residents to provide positive and enriching experiences.

Dietary Aide

INOVA
ALEXANDRIA, VA
01.1987 - 12.1987
  • Assisted in meal preparation following dietary guidelines and safety standards.
  • Delivered meals to patients ensuring timely service and proper presentation.
  • Maintained cleanliness of kitchen and dining areas adhering to health regulations.
  • Communicated effectively with patients regarding dietary preferences and restrictions.
  • Set up trays and food service carts to deliver food to residents.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Followed dietary procedures in accordance with established policies.
  • Treated patients and team members with dignity and respect.
  • Stocked supplies in dining areas as needed.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

High School Diploma -

FORT HUNT HIGH SCHOOL
Alexandria, VA
06-1983

Skills

  • Medical billing
  • Electronic health records
  • Office procedures
  • Patient scheduling
  • Insurance verification
  • Inventory management
  • Team leadership
  • Communication skills
  • Staff training
  • Problem solving
  • Time management
  • HIPAA compliance
  • Office administration
  • New hire training
  • Workflow planning
  • Workflow efficiency
  • Continuous improvement
  • Rehabilitation programs
  • Employee work scheduling
  • Personnel management
  • Multitasking Abilities
  • Adaptability

Affiliations

  • In my spare time I enjoy sewing, making floral arrangements.

References

Stephen Piscitelli, Founder/owner/ Supervisor Advanced Billing Concepts (410) 693-2270  Years Known roughly 30+ years

Gladys Cox, Medical Records Dept- Friend/Ex-Coworker (571-332-3666

Timeline

Practice Coordinator

ADVANCED BILLING CONCEPTS
04.2005 - 03.2025

PMR OFFICE MGR

INOVA
06.1994 - 04.2005

PMR OFFICE SECRETARY

INOVA
03.1992 - 06.1994

MEDICAL RECORDS SUPPLY COORDINATOR

INOVA
01.1990 - 03.1992

Physicians records clerk

INOVA
04.1988 - 01.1990

Dietary Clerk

INOVA
12.1987 - 04.1988

Dietary Aide

INOVA
01.1987 - 12.1987

High School Diploma -

FORT HUNT HIGH SCHOOL

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