Theresa Farrigan-Sinicropi
Clifton Park,NY
Summary
Highly detail-oriented Access Branch Manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management as well as employee training and retention. I have 25 years experience in the Access industry and have built lasting, respected relationships with major manufacturer's, vendors and contacts in the industry.
Overview
25
25
years of professional experience
Work History
Access Branch Manager
National Seating & Mobility
03.2021 - Current
- Continuously monitor Access Branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintain friendly and professional customer interactions.
- Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborate with senior Access leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Manage Access branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increase Access branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthen relationships with key Access clients, securing long-term partnerships and driving revenue growth.
- Implement effective Access sales strategies to achieve branch targets and exceed expectations consistently.
Owner
The Albany Lift Company
10.1999 - 03.2021
- Managed day-to-day Access business operations.
- Developed and maintained strong relationships with Access clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined Access operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Granville High School
Granville, NYNo Degree - Accounting And Business Management
North Country Community College
Saranac Lake, NYSkills
- Branch Operations
- Operations Management
- Goals and performance
- Attention to Detail
- Excellent work ethic
- Client Relationship Management
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Decision-Making
- Cash Handling
- Interviewing and Hiring
- Staff Training & Management
- Team Player
Affiliations
- NAEC, NYS Elevator Licensing
Activities
In my spare time i love spending time with my 2 daughters and 7 grandchildren. My husband and I enjoy going to the ocean. I also enjoy playing softball and play on a weekly billiards team.
Languages
Italian
Limited Working
Timeline
Access Branch Manager
National Seating & Mobility
03.2021 - Current
Owner
The Albany Lift Company
10.1999 - 03.2021
High School Diploma -
Granville High School
No Degree - Accounting And Business Management
North Country Community College
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