Summary
Work History
Skills
Timeline
Generic

Theresa Ferguson

Chattanooga,TN

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Administrative professional prepared to contribute extensive experience in office management and operational efficiency. Proven track record in optimizing workflows and supporting executive teams. Known for adaptability, collaboration, and ensuring seamless day-to-day operations.

Work History

Administrative Operations Specialist

Tulsa Resident Office
  • Dynamic and results-oriented administrative professional with 11 years of civil service (8 years Secret Service) expertise in overseeing daily office operations, safeguarding confidential documentation, and managing inventory of office supplies and equipment.
  • Managed inventory of office equipment using Sunflower Enterprise.
  • Proficient in effective communication, possessing a professional demeanor, exceptional organizational capabilities, keen attention to detail, and a proven track record of fostering teamwork within the office environment.
  • Works with the Field Investigative Reporting System (FIRS) program to transfer evidence within the Evidence (EVID) tracking program.
  • Used the Incident Based Reporting (IBR) system to track agent cases, brought the agents reports up to date and maintained current case reports.
  • Managed and directed administrative and support services of the resident office including counterfeit using the Counterfeit Tracking Application (CTA); returning genuine currency back to the agency.
  • Counterfeit reports are current and up to date.
  • Reviewed and coordinated the preparation of investigative and administrative background reports while utilizing criminal databases to conduct preliminary searches and/or enter data via the NCIC query system.
  • Provides guidance on the interpretation and application of administrative regulations and policies to office personnel.
  • During the high tempo of agent travel, uses the official message system to ensure overtime of agents to document ensuring accurate timecards for each agent.
  • Secures the opening and closing of the office.
  • Managed the office mail and UPS; coordinated multiple daily office operations and corresponds with offices.

Administrative Operations Specialist

National Computer Forensic Institute (NCFI) Tulsa Lab
  • Brand ambassador for the National Computer Forensic Institute (NCFI) Tulsa Lab who demonstrated a business process enhancement increasing timeliness, quality, and quantity; reduced costs; and ensured accountability.
  • Developed and implemented recommendations based upon analysis of work observations, reviewed production records and similar documentation, researched procedures, and applications of standard administrative guidelines.
  • Advised office personnel of current policy and procedure changes within the lab ensuring the personnel stayed within compliance.
  • Maintained oversight of administrative duties within the NCFI Lab.
  • Reviewed service policies, briefed office personnel, and ensured compliance.
  • University liaison built a solid rapport with the university security, plant, housekeeping, mailroom, and student service personnel.
  • Researched and compared prices of equipment and supplies needed for lab purchases; saving costs; subsequently allowed ATSAIC to manage the lab more efficiently.
  • Developed first NCFI Tulsa Lab Emergency Operation Plan and COOP, networked with University Security and Tulsa Police Department.
  • Coordinated with Campus Security personnel ensuring only cleared personnel accessed the lab; maintained camera oversight of entrances; provided guarantee only authorized individuals access a safe secure lab.
  • Provided briefs and maintained NDAs on all authorized individuals for the Tulsa NCFI lab.
  • Streamlined the labs Non-Disclosure Agreement document process, organized, scanned, and logged electronic NDAs; maintained access to Excel spreadsheet.
  • Streamlined the TU ID process, coordinated with the University of Tulsa Human Resources Division, and ensured lab personnel had adequate badge access and parking permits.
  • Maintained visitor badges to the lab.
  • Provided briefings to students and staff on the current Emergency Operation Plan and Active Shooter Incident Plan.
  • Obtained filed FY19 CID inventory listing, performed FY22 annual property inventory (API) via Sunflower Asset Management System, annotated dispositions of lab records, and updated destruction items while adding new inventory items and SSPNs to the list, bringing inventory to current FY.
  • Using word and an embedded table, developed a procurement tracking log.
  • Interacted with university students, university staff, and university executive management which is unique to the USSS mission.
  • Liaised with maintenance personnel updating filters for the HVAC system, painting the classroom, and working with the cleaning staff to prepare for visiting Senate, dignitaries, and the service director.
  • Maintained classroom and conference room calendar.
  • Coordinated with the CIO division, and university scheduled and implemented an updated phone and intercom system.
  • Reviewed cost and coordinated procurement via vendor to obtain ice machine, computer equipment, office supplies, maintenance, and equipment.
  • Coordinated to pick up, and ship evidence along with equipment, and materials as needed.
  • Successfully managed the day-to-day operations of a busy office, ensuring smooth and efficient workflow.
  • Managed NCFI Lab evidence vault ensuring following USSS policy.
  • Intakes evidence in compliance with USSS policy access EVID tracking, search warrants, paper-based chains of custody, and case reports.
  • Created/managed/executive for Atlas Pro Magnet Forensics for tracking all evidence sources, examinations, and individuals who encounter digital evidence, ensuring full case history is preserved DOD Sustainable Procurement Program; attended virtual DHS and Industry Virtual PIL Boot Camp; attended Certified PIL Innovation Practitioner classes via online classes to ensure items are purchased and alternative solutions are recommended.
  • Took initiative to learn about customer needs and provided high-quality service.
  • Recognized potential issues in customer need and recommends alternative solutions.
  • Engaged Tulsa RO with administrative duties in coordination with the Tulsa RAIC and the Tulsa RO OM.
  • Demonstrated a high degree of professionalism and tact when dealing with external parties in slightly unpredictable situations.
  • Consistently broadening and enhancing job skills, resulting in performing more complex work activities.
  • Using travel voucher expertise, trained new NCFI employee on the invitational travel voucher process.
  • Using Magnet Atlas and evidence experience, trained the Magnet Atlas process to new lab interns.

Administrative Support Assistant (OA)

National Computer Forensics Institute (NCFI)
  • National Computer Forensic Institute (NCFI) Invitational Travel Voucher specialist, due to intricate and complex variations of the voucher program; multi-tasking various projects with accuracy, integrity, and attention to detail.
  • Self-motivated, self-taught, resident expert for the Travel Oracle Prism Sunflower (TOPS) system for keying Invitational Travel banking information to receive per diem and travel reimbursement, entering nearly 2,000 students in Fiscal Year 2019 and a projected increase for Fiscal Year 2020.
  • Gather receipts, flight information, produce voucher, review, process, tally, and copy travel vouchers for law enforcement officers, first responders, judges and lawyers sending to HQ for reimbursement of expenditures.
  • Maintain a copy for record.
  • The go-to individual for invitational travel, trouble-shooting an account in TOPS, and reimbursement issues.
  • Effectively communicate, both orally and in writing, with various internal and external agencies.
  • Coordinated assignments and suspense with other team members.
  • Provided accurate, tactful, and confidential customer service.
  • Provided oral briefings to senior-level managers and students.
  • Maintained meticulous administrative files of students to include sensitive personal information, student remittance, and complete travel vouchers.
  • Researched and processed complex vouchers, prepared a variety of travel reports, Identified, and resolved problems relating to processing and reporting travel claims provided advice and guidance to students on policies, procedures, and regulations relating to travel claims.
  • Provided cost comparison letters for students who drove and submitted reasonable accommodations requests when needed.
  • Liaison between the students, co-workers, and HQs due to challenges of changing personnel, amount of travel by students, and financial compensation.
  • Processed hundreds of official student financial documents monthly for state and local law enforcement, prosecutors, and judges.
  • Briefed each class separately during close-out concerning expenditures during travel and timely submission of receipts for reimbursement.
  • Obtained the responsibility from Headquarters for the completion of the ETF2 information to merge with Concur for students to be able to receive reimbursement in a timelier manner.
  • Trouble-shot per diem issues for students, travel voucher payment questions, and untimely voucher resolutions.
  • Skilled administrative manager.
  • Maintained administrative files of students to include sensitive information, student remittance, and travel vouchers.
  • Mentored and meticulously trained intern to input student banking information into TOPS and how to process travel vouchers.
  • Intern became proficient at processing vouchers and TOPS.
  • Collected data for the office operating budget, and reviewed submissions for proper format and compliance with agency requirements by providing incoming/outgoing flight expenses and travel expenses to Special Agent in Charge and Assistant Special Agent in Charge for inclusion in the budget.
  • Calculated each individual voucher for the student prior to submission to Special Agent in Charge (SAIC)/Assist Special Agent in Charge (ASAIC) for approval prior to entering totals in budget reports.
  • Maintained a list of individuals who did not receive reimbursement, liaised with FMD to clear vouchers, and fix errors.
  • Prepared a variety of correspondence to include official messages, cost comparison letters, travel vouchers, and charts to be reviewed certifying correctness of grammar, spelling, punctuation, and proper format.
  • Reviewed outgoing official messages for errors prior to sending them to the field for the students; notified ASAIC if errors were found prior to sending an official message.
  • During an audit review preparation, identified discrepancies on purchase requisition forms due to previous knowledge.

Unit Program Coordinator (UPC)

2nd Comptroller Squadron (2CPTS)
  • Comptroller Squadron Commander's trusted agent for all administrative support and security programs and events for a major command.
  • Established the Commander's Support Staff (CSS), assisted Vice Commander and First Sergeant with position descriptions during stand-up of the CSS, and trained assigned airmen on procedural, administrative functions, and personnel matters.
  • Maintained Commanders' schedules and contact information database.
  • Ensured unit program compliance with regulations, laws, policies, and squadron commander directives on the security program, supply program, and civilian timecard program.
  • Scheduled medical, deployment, random drug testing, weapons qualification, and dental appointments for unit personnel.
  • Maintained the Bomb Wing and the Comptroller personnel promotion recommendations, awards and decorations, orders, and retirement packages.
  • Monitored the timeliness, accuracy, and transmittal of performance reports for signature.
  • Prepared a wide variety of recurring and nonrecurring personal and executive correspondence, reports, and messages obtained developed from the 2 BW Staff agencies, 2 CPTS personnel, files, and other sources utilizing various electronic systems.
  • Implemented the Bomb Wings pre-established, standardized records filing system; combined the Commander and Command Support Staff file plan into one, streamlined file plan eliminating the need for most paper forms; established an electronic file plan.
  • Trained airmen on the base developed file plans and helped her establish the plan in other offices, as she implemented the records management filing plan in two of the offices within the organization.
  • Trained airmen on the process of inactive records and archiving records with historical value.
  • Coordinated training and developmental needs of staff; processed employee training requests and scheduled required training classes for personnel.
  • Utilized Microsoft Word, PowerPoint, and Excel in managing record systems meeting slides, financial spreadsheets, manning and training documents, and large files; reviewed and processes incoming and outgoing correspondence, reports, and other materials submitted for the 2 BW and 2 CPTS Commander's signature.
  • Greeted visitors, ascertained the nature of the calls, screened, and directed individuals to the appropriate office.
  • As an extension of the Commander, conducted, reviewed, and briefed on all facets of management functions with recommended courses of action for resolving problems as the Wing Audit Focal Point.
  • Obtained information concerning the loss of multi-million-dollar items, set suspense dates for reports, and forwarded information up the chain to minimize the loss to the Air Force; closed out 12 Air Force Audits in FY 16.
  • As Cost Center Manager, provided complex cost, budgetary, and static reports to the Commander quarterly.
  • Provided strategic leadership and operational oversight of the administration and revenue function of the organization by maintaining the annual budget, and budgeting quarterly for travel, office supplies and needed equipment.
  • Managed, reviewed, and coordinated procurement for office supplies, furniture, maintenance, and equipment.
  • Responsible for uploading approved financial projects to the budget matrix.
  • Managed Government Procurement Card (GPC) program, ensuring all cardholders reconciled monthly reports, maintained receipts, and managed accounts for the EEOC, Comptroller, Legal, and the Command Post.
  • Established a standard binder for each cardholder to use in managing their card and for inspection purposes.
  • Liaised with vendors to ensure organization and staff had reliable, secure, and appropriate technology/equipment/ supplies.
  • Reviewed and reconciled invoices for accuracy of billing.
  • Ensured cardholders completed reconciliations via the automated banking system each month and required each to document expenditures.
  • Audited cardholders' books prior to inspection, ensuring favorable results.
  • If a cashier's check was issued for an invoice, ensured the cardholder had proper documentation and a copy in their book.
  • Prepared for the soft and hard close-out during end of fiscal year, ordering needed equipment and supplies for the 2nd Bomb Wing offices and the 2nd Comptroller Squadron.
  • Maintained a balance sheet of expenses, assuring close-out went smoothly.
  • As the Inventory Specialist, maintained tracked, located, and annotate all reportable equipment.
  • Submitted report of survey for lost equipment and contacted destruction when technology became outdated and unserviceable.
  • Maintained inventory of accountable property for the squadron, performed quarterly inventory checks and returned outdated or unusable equipment.
  • Processed lost, stolen, or missing items to the CS; initiated an audit for high-value items.
  • Maintained office equipment, and contact the contractor for required maintenance when needed.

Security Supervisor

Boomtown Casino and Hotel
  • Detail-oriented problem-solver; goal and deadline oriented; adept at working with multi-teams.
  • Skilled at operating computer-based programs, electronic e-mail, and time and attendance systems.
  • Expert Surveillance/Security, Investigation, Casino, and Administrative Operations.
  • Versatile professional; attention to detail; proficient in Microsoft Word, PowerPoint, Outlook, Excel, and Access; exceptional computer and typing skills; Expert with KRONOS.
  • Oversaw the daily operations of the Security Shift consisting of up to 18 personnel.
  • Managed weekly and daily shift assignments, planned employee time off and conducted disciplinary actions and counseling sessions.
  • Scheduled daily work assignments and approved daily timesheets.
  • Prepared and conducted yearly performance reviews while establishing goals, increasing efficiency by 25%; managed performance appraisal records efficiently and effectively; Maintained electronic employee personnel files.
  • Consulted with HR, provided training, and developed employee relations decisions and actions, performance management, staffing, and culture management.
  • Hand-picked as Security representative for Train the Trainer course.
  • Expert communicator excelled during Coaching and Mentor courses.
  • Investigated over 300 incidents yearly, prepared over 600 incident reports yearly by gathering, analyzing, and evaluating information, and conducted surveillance saving the company over $750,000 annually and ensuring guests' property was returned.
  • Provided detailed investigative reports of incidents using Microsoft Word and Excel properly using grammar, spelling, punctuation, capitalization, and formatting.
  • Reviewed and managed formal complaints and grievances from both officers and guests.
  • Considered the expert on conflict resolution and human conflict negotiations; always used tact and diplomacy in dealing with sensitive issues while maintaining and controlling secure, confidential, and privacy act information for the company.
  • Greeted high-level dignitaries, actors, and performers upon arrival/departure and ensures their comfort, safety and schedules were met while visiting the location.
  • Used medical knowledge obtained from a military background to help guests when needed or advised to notify EMT.
  • Security trainer: trained over 20 newly assigned personnel on the policies, procedures, and regulations to ensure compliance with state regulations.
  • Documented candidate selection decisions.
  • Trained newly assigned dispatch officers based on extensive knowledge of camera systems, locations, camera numbers, functions, and equipment functions.
  • Developed Standard Operating Procedure (SOP) for future dispatchers.
  • Expert KRONOS operator for the Security and Valet Department, managed all-time approval for the security and valet shift to include personal time off and breaks, as well as helped with other shifts as needed.
  • Oversaw time and attendance records.
  • Trained newly assigned security supervisors and managers on KRONOS, time-keeper functions, as the subject matter expert.
  • Often electronically corrected timecard errors for security employees.
  • Prepared and briefed employee Performance Feedback and Core Competency ratings, as well as disciplinary actions for security officers.
  • Prepared shift schedules and included overtime shifts when they were needed; provided recommendations for incentive awards to superiors.
  • Works independently and established priorities during multi-tasks making split-second decisions often during guest conflict while identifying day-to-day administrative needs, planning, and accomplishing tasks, and making decisions with only broad and general guidance.
  • Due to the multi-facets of the environment, adjusted and responded to ever-changing issues while meeting short notice deadlines.
  • Led Department Manager meetings and transcribed minutes as appropriate via Microsoft Word.
  • Screened telephone calls for appropriate content and guest concerns, and elevated the guest when necessary.
  • Co-Chairman, Safety Council, gathered information during meetings and verbally briefed the council and security personnel according to the meeting subject.
  • Considered Counterfeit note expert; contacted to view, determine and process using the appropriate form for each Counterfeit note before processing.

Superintendent, MSgt

United States Air Force
  • 26-year Air Force veteran career culminating as Information Manager (IM) Superintendent, managing 170 personnel located across 4 bases; managed the Air and Space Operations Center IM Cell supervising 7 security managers.
  • Established and maintained effective relationships and communication with supervisors, managers, professional staff, and co-workers.
  • Self-starter; prepared for short notice inspection; revitalized programs; zero write-ups for organization programs and base personnel due to attention to detail; program benchmarked Air Force-wide.
  • Developed and composed a variety of administrative and technical correspondence directives.
  • Tracked incoming and outgoing correspondence, messages, and performance reports for all 170 personnel using up-to-date hardware and software applications, including promotion recommendations, performance reports, award and decorations, orders, and retirement packages, and reported directly to the Commander.
  • Selected to attend an Information Management symposium, Scott AFB, IL; member of the development of the Air Force electronic filing plan.
  • Trained Information Managers on how to install repair, maintain and protect computer systems from spyware, viruses, and malware.
  • Installed and updated the latest software packages, updated operating systems, and helped configure hardware.
  • Provided technical guidance for end users and interacted extensively with clients.
  • Coordinated, consolidated, and implemented staff assistance and self-inspection visits for industrial, personnel, and physical security matters while independently planning, organizing, and prioritizing work assignments for personnel to pass the command-wide security and safety inspection.
  • As staff liaison between 8th Air Force Security Forces, base security, and the secure communications office on physical, information, industrial, and personnel security programs, and their associated training requirements, established vital records programs; conducted quarterly and annual inspections, directed, developed, and executed all physical, information, personnel, and industrial security requirements for approximately 250 assigned billets within the 608th Combined Air Operations Center.
  • Maintained 8 classified safes in the Air Operations Center, conducted inspections, maintained Security Container Information and combinations, and ensured all classified equipment and material was correctly maintained/stored.
  • Established, revised, reviewed, and implemented policies and procedures, as necessary, to maintain effective and efficient security programs.
  • Supervised security detail personnel in establishing priorities, adjusting, and responding to the changing issues of security while meeting short-notice deadlines.
  • Provided Security and Safety briefings using Microsoft software Word and PowerPoint.
  • Processed over 300 visit requests annually for various high-ranking officials and services, verifying security clearances using Joint Personnel Adjudication System (JPAS) verifying visiting dignitaries and personnel while using tact and diplomacy to accomplish duties.
  • Developed goals and objectives that integrate organization and security management objectives.
  • Designed and ensured Emergency Action Plans were distributed throughout the AOC.
  • Developed a color-coded action plan, placed by all entryways, benchmarked Air Force-wide.
  • Hand-picked as Executive Assistant, Senior Noncommissioned Officer, Allied Command Operations Supreme Allied Commander, Europe/Commander, US European.
  • Crafted international, executive-level memos to senior NATO leaders, World leaders, Senators, and Congress enhancing the mission of evolving Alliance.
  • Provided executive support, developed and coordinated all facets of command programs for visitors including 4-star rank, ambassadorial, congressional level, Department of State, Department of Defense (DoD), Joint Chiefs of Staff (JCS), and other dignitaries to SHAPE to include the King of Belgium.
  • Maintained all European 4-star Commander's calendars; SACEUR visibility of his European commanders.
  • Requested to head administrative cell during HICOM Exercise in The Hague, Netherlands.

Skills

  • Office administration
  • Document management

Timeline

Administrative Operations Specialist

Tulsa Resident Office

Administrative Operations Specialist

National Computer Forensic Institute (NCFI) Tulsa Lab

Administrative Support Assistant (OA)

National Computer Forensics Institute (NCFI)

Unit Program Coordinator (UPC)

2nd Comptroller Squadron (2CPTS)

Security Supervisor

Boomtown Casino and Hotel

Superintendent, MSgt

United States Air Force

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Theresa Ferguson